Four Conversations Daily Communication That Gets Results

ISBN-10: 1576759202

ISBN-13: 9781576759202

Edition: 2009

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Book details

List price: $16.99
Copyright year: 2009
Publisher: Berrett-Koehler Publishers, Incorporated
Publication date: 8/1/2009
Binding: Paperback
Pages: 200
Size: 5.50" wide x 8.25" long x 1.00" tall
Weight: 0.660
Language: English

Jeffrey Ford currently serves as Associate Professor of Management in the Fisher College of Business at Ohio State University in Columbus, Ohio.Laurie Ford is an independent management consultant and owner of Critical Path Consultants. They live in Columbus, OH

Four Conversations in a Successful Workplace
The Importance of Conversations
Some Conversations Slow Things Down, Others Speed Things Up
Six Limitations to a Successful Workplace
Conversations: Your Personal Advantage
Key Points
Initiative Conversations: Create a Future
Leaders Have Initiative Conversations
Choose Your Initiative Statement: What-When-Why
Prepare for Your Initiative Conversation: Who-Where-How
Launch Your Initiative Conversation
If You Are Missing Initiative Conversations
Putting It into Practice
Understanding Conversations: Include and Engage
Help People Find a Positive Meaning in Your Message
Expand and Deepen Participation
The Limits of Understanding
If You Are Missing Understanding Conversations
Putting It into Practice
Performance Conversations: Ask and Promise
Commit to Performance: What-When-Why
Ask Others to Commit
Promises Create Agreements: Who-Where-How
Manage the Agreement
If You Are Missing Performance Conversations
Putting It into Practice
Closure Conversations: Create Endings
An Incomplete Past Can Prevent a New Future
The Four A's of Closure Conversations
Build Accountability and Resolve "People Problems"
If You Are Missing Closure Conversations
Putting It into Practice
Using the Four Conversations
Conversational Tendencies
How the Four Conversations Work Together
Putting It into Practice
Support the Conversational Workplace
The Conversational Workplace
Practices to Support the Conversational Workplace
Implementing the Practices: Four Tips
A Closing Note
About the Authors
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