Beating the System Using Creativity to Outsmart Bureaucracies

Name: Beating the System Using Creativity to Outsmart Bureaucracies
Price: 3.61 USD
Availability: InStock
ISBN: 9781576753309

ISBN-10: 1576753301

ISBN-13: 9781576753309

Edition: 2005

Authors: Russell L. Ackoff, Sheldon Rovin

List price: $14.95

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Description:

When was the last time anyone interacted with an organization, a business, a government agency, a school, or a hospital and got a direct and accurate answer to a question or received a desired service without having to weave through a maze of frustrating and infuriating hand-offs? How often do people attempt to speak to a human in these organizations, but the system wouldn't allow it? Beating the System is for anyone who has faced the bureaucratic blank wall. The authors explain how systems are designed, how they function (and, particularly, malfunction), where their weaknesses are, and the incentives that drive them - as well as how to be creative in beating a system. Entertaining and…

Book details

List price: $14.95
Copyright year: 2005
Publisher: Berrett-Koehler Publishers, Incorporated
Publication date: 6/12/2005
Binding: Paperback
Pages: 192
Size: 5.51" wide x 8.39" long x 0.59" tall
Weight: 0.704



Preface


Introduction



What You Need to Know to Beat Systems



Why Systems Need to Be Beaten: Necessity mothers inversion



Understanding Systems: Knowledge without understanding is a misguided missile



The Nature of Creativity: Those in boxes can't think out of them



System Beaters: Their Stories



Denying Assumptions: Say it isn't so



Turnabout Is Fair Play: Do unto the system as it would do unto you



Divide and Conquer: When the right hand doesn't know what the left hand is doing



Threaten the System: Squeeze, but sometimes please



Sidestep Constraints: Dazzle them with your footwork



When All Else Fails, Revolt: You have nothing to lose but your frustration



System Beating in a Nutshell and Making Systems Unbeatable



Rules of Thumb for System Beaters: The gist of it



Making Systems Unbeatable: An ounce of prevention...


Stories by System Category


Sources


Index


Acknowledgments


An Invitation to System Beaters


About the Authors