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Achieving Service Excellence Strategies for Healthcare

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ISBN-10: 1567933270

ISBN-13: 9781567933277

Edition: 2nd 2010

Authors: Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton

List price: $88.00
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Description:

Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. This book offers a blueprint for successfully competing in today's competitive healthcare marketplace. It presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. Each chapter explores a service principle and provides numerous…    
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Book details

List price: $88.00
Edition: 2nd
Copyright year: 2010
Publisher: Health Administration Press
Publication date: 11/1/2009
Binding: Hardcover
Size: 7.00" wide x 9.75" long x 1.00" tall
Weight: 1.738
Language: English