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| Foreword | |
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| Acknowledgments | |
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| Introduction | |
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| The Transformation to Evidence-Based Management | |
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| Using Research Evidence When Making Decisions: Views of Health Services Managers and Policymakers | |
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| How the Research Was Conducted | |
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| What We Learned | |
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| Implications of the Findings | |
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| Application of Evidence-Based Management at an Academic Medical Center: The Yale-New Haven Hospital Experience | |
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| About Yale-New Haven Hospital | |
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| Evidence-Based Management: Application of Principles at Yale-New Haven Hospital | |
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| Achieving the Corporate Objectives | |
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| Evidence-Based Management as a Transformational Lever at St. Luke's Episcopal Health System | |
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| Initial Assessment | |
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| Introduction of Evidence-Based Management Philosophy | |
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| Evidence-Based Management in Action | |
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| Evidence-Based Management at Two New York City Medical Centers | |
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| Montefiore Medical Center | |
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| The Other Hospital | |
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| Theories and Definitions of Evidence-Based Management | |
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| Evidence-Based Management Reconsidered | |
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| What Is Evidence-Based Management? | |
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| To What Types of Management Questions Can EB Management Be Applied? | |
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| A Study of the Use of Evidence in Decision Making by Health Services Managers in the United States | |
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| Strategies to Increase the Use of EB Management | |
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| Evidence-Based Management Reconsidered: 18 Months Later | |
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| Methods for Developing Actionable Evidence for Consumers of Health Services Research | |
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| Six Steps for Managers to Consider When Making a Well-Informed Decision | |
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| Four A's of Useful Evidence | |
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| Look it Up | |
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| Case Studies of Management Interventions Using an Evidence-Based Management Approach | |
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| Introduction to the Case Studies | |
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| Leadership Development at the Saint Boniface Healthcare System | |
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| Forming a Corporate University; More of the Same or Something New? | |
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| Transforming CEO Evaluation in a Multi-Unit Organization | |
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| Improving Pain Management in Long-Term Care | |
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| The Business Case for Continued Existence of a Hospital Palliative Care Unit | |
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| Using Evidence in Integrated Chronic Care Management | |
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| Data-Driven Inpatient Bed Planning | |
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| Using EB Management to Improve Operating Room Scheduling | |
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| Evidence-Based Criteria for Hospital Evacuation: The Case of Hurricane Katrina | |
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| Improving the Health Status of Underserved Children in Houston's East End | |
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| Leadership Development at the Saint Boniface Healthcare System | |
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| The SBHCS Leadership Institute | |
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| Forming a Corporate University: More of the Same or Something New? | |
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| Applying Evidence-Based Management | |
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| Transforming CEO Evaluation in a Multi-Unit Healthcare Organization | |
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| Designing and Implementing Evidence-Based CEO Evaluation | |
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| Improving Pain Management in Long-Term Care | |
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| Applying Evidence-Based Management | |
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| The Business Case for a Hospital Palliative Care Unit: Justifying Its Continued Existence | |
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| What Is Palliative Care? | |
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| Palliative Care in Our Medical Center | |
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| Broader Applicability of Our Methods | |
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| Using Evidence in Integrated Chronic Care Management | |
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| Applying Evidence-Based Management | |
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| Data-Driven Inpatient Bed Planning | |
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| Applying Evidence-Based Management | |
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| Using Evidence-Based Management to Improve Operating Room Scheduling | |
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| Environmental Considerations | |
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| The Case: Block Scheduling at Memorial Hospital | |
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| Additional Questions and Considerations | |
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| Evidence-Based Criteria for Hospital Evacuation: The Case of Hurricane Katrina | |
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| Applying Evidence-Based Management | |
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| Improving the Health Status of Underserved Children in Houston's East End | |
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| Applying Evidence-Based Management | |
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| Lessons Learned, and Where Do We Go from Here? | |
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| Summing Up and Lessons Learned: Interviews with Richard D'Aquila and David J. Fine | |
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| What Is the Message of This Book? | |
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| Why Don't More Managers Adopt an Evidence-Based Approach? | |
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| What Did We Learn While Writing This Book? | |
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| What Are Our Plans for Further Developing EB Management in Our Organization and Professional Career? | |
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| Supplementary Materials | |
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| Appendix: Selected Sources of Information of the Evidence-based Approach and Related Topics | |
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| Index | |
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| About the Authors | |
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| About the Contributors | |