Kathleen (Kitty) B. Hass, PMP, is the Senior Practice Consultant for Project Management and Business Analysis for Management Concepts. With more than 25 years of experience in project management and business analysis, she has managed large, complex projects in the airline, telecommunications, retail, and manufacturing industries as well as in the US federal government. Her expertise includes leading technology and software-intensive projects, building and leading strategic project teams, and conducting program management for large, complex engagements. Kitty serves as Director at Large for the International Institute of Business Analysis (IIBA) and contributed significantly to the IIBA… Business Analysis Body of Knowledge (BABOK).