Scott Jessehas worked for Oracle since 1996 and is currently Customer Support Senior Manager for the RAC Assurance Team. He has served as the Global Team Lead and as a member of the Advanced Resolution and Escalations team within Oracle Support. Scott is the coauthor ofOracle Database 10g High Availability with RAC, Flashback, and Data GuardandOracle9i for Windows 2000 Tips & Techniques, both from Oracle Press.Bill Burtonjoined Oracle in 1998 and is currently a member of the Development RAC Assurance Team. He co-wrote and presented the “Upgrading to 11gR2” session at Oracle OpenWorld 2010.Bryan Vongrayis a member of the RAC Assurance Team within Oracle Global Customer Support.… He specialized in Oracle High Availability with specific focus on Oracle Real Application Clusters (RAC), Oracle Data Guard, Oracle Streams, backup and recovery, and Oracle Grid Control. Bryan has planned and implemented Oracle HA Solution for several high profile Oracle customers.