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| Introduction | |
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| Writing From Scratch | |
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| Four Considerations of a Business Letter | |
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| Organization | |
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| The Seven "C's" of Style | |
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| In a Nutshell | |
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| Parts of a Business Letter | |
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| Letterhead | |
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| Date | |
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| File Number | |
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| Confidential | |
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| Inside Address | |
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| Attention Line | |
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| Salutation | |
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| Subject Line | |
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| Body of the Letter | |
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| Complimentary Close | |
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| Signature | |
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| Additional Information | |
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| Postscript | |
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| Mailing Instructions | |
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| Format of a Business Letter | |
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| Block | |
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| Modified Block | |
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| Modified Semi-Block | |
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| Simplified | |
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| Hanging Indented | |
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| Memo | |
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| Collection Letters | |
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| Step-by-Step Guide | |
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| Notification | |
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| Reminder | |
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| Inquiry | |
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| Urgency | |
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| Final Notice/Ultimatum | |
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| Insufficient Funds | |
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| Thank You for Payment | |
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| Lost Payment/Apology | |
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| Checklist | |
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| Sales and Promotional Letters | |
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| Step-by-Step Guide | |
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| Request for Appointment | |
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| Prospective Lead | |
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| Sales Letter to Client | |
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| Sales Letter to Current Client | |
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| Letter of Introduction | |
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| Follow-Up on Letter Sent | |
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| Delinquent Reply | |
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| Extremely Delinquent Reply | |
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| Requesting Customer's Assistance | |
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| Sales Follow-Up | |
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| Confirming Sales Order | |
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| Reminder That a Sale Is About to End | |
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| Announcing a Sales Campaign, Promotion or Incentive Program | |
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| Announcing a Sales Campaign to Preferred Customers | |
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| Announcing New Products to a Select Group of Customers | |
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| Announcing a Price Increase | |
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| Transmittal With Instructions | |
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| Transmittal With Request | |
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| Transmittal With Suggestion | |
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| Transmittal With Information | |
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| Transmittal With Sales Information | |
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| Transmittal to Current Client | |
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| Checklist | |
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| Goodwill Letters | |
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| Step-by-Step Guide | |
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| Recognizing a Suggestion | |
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| Appreciation | |
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| Official Anniversary | |
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| Speech | |
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| Invitation--Formal | |
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| Invitation--Informal | |
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| Congratulations | |
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| Thanks for Good Work: Outside Vendor | |
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| Acknowledging Accomplishments | |
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| Follow-Up After a Sale | |
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| Explaining Policy and Position | |
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| Encouragement | |
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| Announcing New Fringe Benefits | |
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| Adjustment | |
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| Checklist | |
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| Community Activities Letters | |
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| Step-by-Step Guide | |
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| Solicitation of Funds | |
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| Acknowledgment and Request for Funds | |
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| Appreciation and Fund-Raising Event | |
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| Acknowledgment of Contribution | |
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| Acknowledgment of Accomplishment | |
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| Thank You | |
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| Grant Request | |
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| Invitation to Serve | |
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| Membership Invitation | |
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| Refusal of a Request | |
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| Expression of Appreciation | |
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| Appointment to Office | |
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| Appointment to a Committee | |
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| Compliment | |
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| Invitation to Speak | |
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| Complimenting a Speaker | |
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| Letter to Legislator Showing Support | |
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| Letter to Legislator Showing Concern | |
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| Checklist | |
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| Personal Business Letters | |
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| Step-by-Step Guide | |
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| Congratulations | |
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| Congratulations--Social | |
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| Birthday Wishes | |
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| Holiday Greetings | |
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| Birth of a Child | |
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| Marriage | |
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| Illness--Hospital | |
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| Thank You | |
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| Apology | |
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| Inquiry | |
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| Request | |
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| Refusal | |
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| Checklist | |
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| Letters of Condolence | |
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| Step-by-Step Guide | |
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| On the Death of a Business Associate | |
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| On the Death of a Mother | |
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| On the Death of a Father | |
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| On the Death of a Wife | |
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| On the Death of a Husband | |
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| On the Death of a Child | |
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| On the Death of a Brother | |
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| On the Death of a Sister | |
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| Checklist | |
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| Letters About Employment Changes | |
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| Step-by-Step Guide | |
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| Reference Request | |
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| Waiver of Confidentiality | |
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| Request for Meeting | |
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| Job Hunter Seeking an Interview | |
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| Interview Confirmation | |
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| Thanks for Interview | |
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| Unsolicited Application | |
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| Cover Letters for Resumes | |
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| Requesting Appointment | |
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| Reply to Unsolicited Application | |
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| Job Application | |
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| Job Hunter Seeking Job With Contact | |
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| Solicited Application | |
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| Job Acceptance | |
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| Job Rejection | |
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| Not Accepting Possible Job Offer | |
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| Positive Resignation | |
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| Negative Resignation | |
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| Response to Job Offer: Covers Terms | |
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| Request for Employment Reference | |
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| Reference for Former Employee | |
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| Letters of Recommendation | |
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| Character Reference | |
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| Letter of Introduction | |
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| Progress Report | |
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| Rejection of Application | |
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| Responses to Rejected Job Application | |
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| Follow-Up After Not Getting the Job | |
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| Rejection of an In-House Job Applicant | |
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| Rejection of an Unsolicited Application | |
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| Rejection of a Solicited Application | |
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| Invitation for an Interview | |
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| Job Offers | |
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| New Employee | |
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| Promotion--Congratulations | |
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| Announcing a Promotion--Personal | |
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| Announcing a Promotion--Internal | |
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| Acceptance of Resignation | |
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| Recommending a Raise | |
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| Rejection of Unsolicited Business | |
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| Request for Material | |
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| Request for Information | |
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| Confirmation to Speaker | |
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| Giving Information | |
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| Discontinuing Business Relationships | |
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| Rejecting a Request | |
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| Introducing a New Employee | |
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| Checklist | |
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| Customer Relations Letters | |
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| Step-by-Step Guide | |
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| General Appreciation | |
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| Acknowledging a Complaint | |
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| Following Up on a Complaint | |
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| Regaining a Customer's Confidence | |
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| Acknowledging a Complaint--Disclaiming Responsibility | |
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| Acknowledging a Complaint--Explaining a Misunderstanding | |
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| Correcting an Error | |
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| General Apology | |
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| Acknowledging an Order--Back Order | |
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| Acknowledging an Order--Explaining Shipment Procedures | |
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| Apologizing for an Employee's Action | |
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| Notifying Customers of a Move | |
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| Holiday Greetings | |
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| Notification of Complaints | |
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| Checklist | |
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| Media Letters | |
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| Step-by-Step Guide | |
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| Media Event Letter--Sales Campaign Kickoff | |
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| Media Event Letter--Recently Published Book | |
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| Media Event Letter--Anniversary | |
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| Press Release--Anniversary | |
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| Press Release--Speaking Engagement | |
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| Press Release--Promotion | |
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| Press Release--New Employee | |
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| Response to Editorial--Positive | |
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| Response to Editorial--Negative | |
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| Letter Asking to Make a Speech | |
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| Letter Asking for a Correction | |
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| Checklist | |
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| Electronic Mail | |
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| Step-by-Step Guide | |
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| Announcement of Meeting | |
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| Change in Client Status Announcement | |
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| Request for Assistance | |
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| Request for Materials Ordered | |
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| Project Offer | |
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| Follow-Up on Project | |
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| Compliment to Employee for Work | |
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| Checklist | |
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| Postcard Correspondence | |
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| Step-by-Step Guide | |
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| Seasonal Promotion | |
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| Acknowledging a Customer for a Special Occasion | |
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| Invitation | |
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| Reminder | |
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| Checklist | |
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| Appendix | |
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| Professional Ranks and Titles | |
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| Federal, State and Local Government Officials | |
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| Military Ranks | |
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| Military Abbreviations | |
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| Diplomats | |
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| British Nobility | |
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| Clerical and Religious Orders | |
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| College and University Officials | |
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| Index | |