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Foreword | |
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Acknowledgements | |
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Introduction | |
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Applying Value Stream Mapping Throughout the Enterprise | |
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Applying Value Stream Mapping to Nonproduction Areas | |
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Purpose of the Case Study | |
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Getting Started: Mapping Office Value Streams | |
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Understanding Value Stream Mapping Basics | |
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Scoping the Selected Value Stream and Choosing the Mapping Team | |
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Identifying Office Waste | |
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Determining Value from Waste in Administrative Activities | |
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ABC Design's Lean Transformation in the Production Area | |
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Assessing the Office Current State | |
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Document Customer Information and Need | |
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Identify Main Processes (in Order) | |
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Select Process Metrics | |
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Perform Value Stream Walk-Through | |
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Establish How Each Process Prioritizes Work | |
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Calculate System Summary Metrics | |
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Designing the Current State Map for ABC Design | |
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Documenting Customer Information and Need | |
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Identifying Main Processes (in Order) | |
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Selecting Process Metrics and Filling in the Data Boxes | |
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Establishing How Each Process Prioritizes Work | |
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Calculating System Summary Metrics | |
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Reflecting on the Current State Map | |
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Thinking Lean at the Functional Level | |
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Sales, Marketing, and Operations | |
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Order Processing | |
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New Product Design | |
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Inventory Control | |
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Purchasing and Inventory Management | |
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Scheduling and Production Control | |
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Quality Management | |
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Cost Accounting | |
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General Accounting | |
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Human Resources | |
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Designing a Future State | |
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What Does the Customer Really Need? | |
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How Often Will Performance Be Checked? | |
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Which Steps Create Value and Which Generate Waste? | |
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How Can Work Flow with Fewer Interruptions? | |
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How Will Work Be Controlled Between Interruptions? | |
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How Will the Workload and/or Activities be Balanced? | |
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What Process Improvements Will Be Necessary to Achieve the Future State? | |
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Designing ABC's Future State | |
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Assessing Customer Requirements | |
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Determining Management Time Frame | |
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Removing Waste | |
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Flowing Work | |
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Pulling Work | |
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Leveling Work | |
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Achieving ABC's Future State | |
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Summing Up--Results of ABC's First Future State | |
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Achieving the Future State | |
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Tie the Value Stream Design to the Company's Business Objectives | |
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Break the Work Plan into Loops | |
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Prioritize Loop Implementation | |
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Create a Work Plan and Cross-Functional Implementation Teams | |
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Enabling Value Stream Management | |
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Appendix | |
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ABC Design Current State Map | |
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ABC Design Future State Map | |
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Index | |
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About the Authors | |