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Training Ain't Performance

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ISBN-10: 1562863673

ISBN-13: 9781562863678

Edition: 2004

Authors: Harold D. Stolovitch, Erica J. Keeps, International Society for Performance Improvement Staff

List price: $38.95
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Description:

Training Ain't Performance is a whimsical, entertaining, and solidly written book that takes on the subject of human performance in the workplace. From its first chapter, Show Me the Money, to its concluding chapters, Hit or Myth: Separating Fact from Workplace Performance Fiction, readers are gently guided toward an understanding of human performance improvement and how to use it for real organizational value.
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Book details

List price: $38.95
Copyright year: 2004
Publisher: American Society for Training & Development
Publication date: 1/3/2006
Binding: Paperback
Pages: 216
Size: 7.00" wide x 9.00" long x 0.50" tall
Weight: 1.100
Language: English

Preface
Show Me the Money!
Show Me the Money! Case Study
What This Book Is About
What's in a Word?
Let's Talk About Training, Learning, and Performance
A Basic Performance Vocabulary: The Terms of the Trade
The Key to Performance Improvement: A New Mantra
Where Does Technology Fit in All This?
What's in This Book and Why?
Remember This
The Performance System
"I Need a Training Program..."
The Performance World
Remember This
What's My Greatest Performance Block?
I Would Perform Better If...
Gilbert's Behavior Engineering Model
Debriefing the Gilbert Model Exercise
Three Key Conclusions for Performance Consulting
Work, Workplace, Worker
Remember This
Engineering Effective Performance
Why Engineering?
An Operational-Procedural Model for Engineering Effective Performance
Steps in the EEP Process
EEP Summary
Remember This
From Training Order-Taker to Performance Consultant
Your New Mission
Your New Roles
Pulling It All Together
Remember This
Why Training Fails: Maybe Necessary ... Rarely Sufficient
Suspicious Sayings to Twitch Your Antennae
But I've Got a Box to Check
Job Security for Trainers: A Vested Interest in Performance Failure
Training Was the Answer, but It Just Didn't Stick
The Story of Transfer
Training Was the Answer and They Supported It. Still ...
Remember This
Panoply of Performance Interventions
What's an Intervention?
Two Categories of Interventions: Learning and Nonlearning
Learning Interventions
Nonlearning Interventions
Environmental Interventions
Putting It All Together
Remember This
Making It Happen
Building Professional Performance Consulting Competencies
Two Broad Sets of Competencies
Performance Consulting Characteristics
Building Credibility and Trust
Building Partnerships
Building Consulting Expertise
Client Responsibilities and Ways You Can Assist
Reviewing the Key Points of "Making It Happen"
Remember This
The Bottom Line: Demonstrating the Return-on-Investment of Your Performance Interventions
You're in Competition
Calculating Worth and ROI-It's Not So Hard
First, a Few Preliminaries
What Is Worth and ROI?
Now for the Real Stuff: Calculating ROI
Remember This
Hit or Myth: Separating Fact From Workplace Performance Fiction
Feedback on Your Hit-or-Myth Adventures
The Bottom Line on Performance
A Final Hit-or-Myth Frolic: Match Your Wits to Ours
The Finale but Not the End
A Rapid Review of Training Ain't Performance
Some Parting Reflections-On Values
Only Adieu and Not Goodbye
For Further Reading
About the Authors