Customer Satisfaction Practical Tools for Building Important Relationships

ISBN-10: 1560525231

ISBN-13: 9781560525233

Edition: 3rd 2000

Authors: Dru Scott

List price: $13.95
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After completing this course, you'll have the skills to build and maintain long-term customer relationships, handle difficult people, and overcome barriers to customer satisfaction.
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Book details

List price: $13.95
Edition: 3rd
Copyright year: 2000
Publisher: Crisp Publications, Incorporated
Publication date: 3/31/2000
Binding: Paperback
Pages: 128
Size: 8.00" wide x 10.00" long x 0.50" tall
Weight: 0.594
Language: English

Sneak Preview: The Big Picture Personal Customer Satisfaction Action Plan
Clearing the Barriers
How Customer Relationship Skills
Can Build Your Success
Building Customer Relationships for Repeat Business Success Stories
Dealing with Difficult People
Job Frustrations and Difficult People
The Secret of Success
Save Time by Taking Situations
Professionally Keep the Spotlight on the Issue
Threat to Customer Satisfaction
Eight Common Signs of Burnout
Additional Signs of Burnout
Five Techniques for Preventing Burnout
The Secret to Getting More Cooperation Updating Your Beliefs
A Selfish and Successful Strategy for Getting More Cooperation
Roadblocks to Avoid Working as Partners?
Treating Your Boss as a Customer
Building the Foundation
The Problem with Customer Service Satisfaction
Is Defined by the Customer Meet the Requirements of the People
You Serve Customer Satisfaction Is Easier
When You Have Targets
A Shortcut for Defining Targets
The Pleasant Payoff
The Customer Is Not Always Right, But?
The Customer Is Always the Customer Blaming?
A Barrier to Problem Solving Shortcut to Stopping the Blame Habit
Seven Practical Steps to Customer Problem Solving
Using the Tools
Getting What You Want Make It Easy for Others to Cooperate with You
Six Cooperation Techniques
Building Motivation with Customer Feedback
People Need to Know
How They Are Doing A Simple System for Obtaining Feedback
Protect Yourself with Ongoing Feedback
Get Systematic Feedback from Your Customers
The Best Kind of Customer Feedback
Talk About Customer Feedback
How to Keep It Going
Give Yourself More Blue Ribbons
Hand Out More Blue Ribbons
This Book as a Tool Kit
Remember the Customer Satisfaction Essentials
Your Feedback Is Important
Author's Suggested Responses
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