Introduction to Reference Work in the Digital Age

ISBN-10: 1555704298

ISBN-13: 9781555704292

Edition: 2002

Authors: Joseph Janes

List price: $59.95
30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy


what's this?
Rush Rewards U
Members Receive:
You have reached 400 XP and carrot coins. That is the daily max!
Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Periodic Table Online content $4.95 $1.99
Add to cart
Study Briefs
SQL Online content $4.95 $1.99
Add to cart
Study Briefs
MS Excel® 2010 Online content $4.95 $1.99
Add to cart
Study Briefs
MS Word® 2010 Online content $4.95 $1.99
Customers also bought

Book details

List price: $59.95
Copyright year: 2002
Publisher: Neal-Schuman Publishers, Incorporated
Binding: Hardcover
Pages: 213
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.836
Language: English

Reference, Digital and Otherwise
What Is Reference?
Reference According to RUSA
Reference According to Katz, Bopp, and Smith
Why Is It Called "Reference" Anyway?
A Brief History of Reference
The Nineteenth Century
The Twentieth Century
The Present
The Future
Why Libraries Offer Reference Services
The Values behind Reference Work
Digital Reference
Defining Digital Reference
That Which We Call "Reference" Is at a Crucial Turning Point
Questions for Review
Understanding Users, Communities, and Their Needs
Planning for Reference Services in a Digital Age
Serving the New 24/7 User
The Changing Role of the Reference Interview
The Synchronous Reference Interview
The Asynchronous Reference Interview
Today's Reference "Noninterview"
Asynchronous Reference Service Models
E-mail and Web Forms
Asking Why
Limitations of Web Forms
Design Considerations for Web-Based Forms
Asynchronous Interactivity
Questions for Review
Responding to Information Needs
Mediation: What We Do Best
Conducting the Search
Digital Reference Process Issues
Selecting the Right Resources
Choosing the Right Interfaces
Recognizing the "Good Enough" Response
Utilizing Print Resources
Respecting Intellectual Property and Copyright
Guidelines and Policies for Asynchronous Reference Services
What to Do before Trying to Answer a Question
When to Give Up
Mandatory Response Components
Transcript Records
User Privacy Policies
Asynchronous Guideline Checklist
Real-Life Questions and Responses
Idiom Search
Franklin's Passed Gas
History Videos for Kids
Guidelines for Synchronous Reference
Transcript Excerpt from Synchronous Reference
Professional Collaborations for Providing Reference Service
Do Reference Collaborations Go Against the Grain?
Ask-an-Expert Services
Answering In-House Questions Digitally
Breaking Boundaries of Time and Space
Questions for Review
Technological Options for Providing Reference Services
Web Forms
Chat and Instant Messaging
Call-Center-Based Software
What Do Reference Librarians Really Want Technology to Do?
Practical Issues Raised by the New Technologies
Collaborative Service Standards
Service Design
User Authentication
Deeper Issues Raised by the New Technologies
Profiling Users
Taking the Opportunity to Be Innovators
Encountering a New Generation of Questions
24/7 Expectations
Matching Services with Expectations
Questions for Review
The Evolution of Practice and the Staff of the Future
The Challenge of Serving the Evaporating Patron
Managing Internet-Based Reference
Restructuring Resource Utilization
Fitting Print into the Picture
Matching the Question with the Best Library to Answer It
Using Experts as Resources
The Morphing Reference Interview
Bringing Dead Time Back to Life
The Time-Lag Drag
Staff Development in Times of Constant Change
Training for Tomorrow
Turning Existing Skills into Online Skills
A Call for Criteria?
Successful Staffing Models
Opportunities for Innovation
Matching the Best Librarian with the Right Reference
Questions for Review
Making It Work: Creating and Institutionalizing a Service
Planning to Plan Means Having a Vision
First, Fit the Mission
Second, Achieve Buy-In from Staff and Administrators
A Ten-Step Process for Planning a Reference Service
Analyze the Community and Its Information Needs
Describe the Overall Nature of the Service
Predict the Volume of Traffic
Describe the Service Points
Determine Staffing and Training Needs
Determine Resource Needs
Develop a Marketing Plan
Determine How the Service Will Be Evaluated
Explore Relevant Policy Issues
Develop an Implementation Schedule
Plan for Success
Questions for Review
Play to Our Professional Strengths
Begin by Starting Over
Final Thoughts: "All These Things and More"
Question for Review
About the Author
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.