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| Introduction | |
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| Refresher: Balance Sheet, Income Statement, and Cash Flow Statement | |
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| The Balance Sheet | |
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| The Income Statement | |
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| The Cash Flow Statement | |
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| Chapter Summary | |
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| Basic Budgeting | |
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| The Monthly Budget Report | |
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| Where Do the Numbers Come From? | |
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| Revenues | |
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| Expenses | |
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| Chapter Summary | |
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| Variable versus Fixed Costs: Why You Need to Know the Difference | |
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| Fixed Versus Variable Expenses | |
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| Variable expenses | |
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| Fixed expenses | |
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| Why is Cost Behavior Important to My Business? | |
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| Break-even point | |
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| Capacity | |
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| Chapter Summary | |
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| Ratio Analysis for Fun and Profit | |
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| The Basic Ratios and What They Tell You | |
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| Solvency or liquidity ratios | |
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| Asset and debt management ratios | |
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| Profitability ratios | |
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| Which Ratios Should My Business Track? | |
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| When Good Ratios Go Bad: What to Do When There's a Problem | |
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| Chapter Summary | |
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| Understanding the Operating Cycle | |
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| The Operating Cycle | |
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| The operating cycle timeline | |
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| The Cash Flow Report | |
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| Revenues | |
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| Expenses | |
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| Bringing it all together | |
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| Chapter Summary | |
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| Pricing Your Product or Service | |
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| Cost-Plus Pricing | |
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| Value Pricing | |
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| Competitive Pricing | |
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| Consumer Demand | |
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| Other Pricing Considerations | |
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| Pricing services | |
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| Penetration pricing | |
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| Pricing below your competition | |
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| Psychological pricing | |
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| Discount pricing | |
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| Chapter Summary | |
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| Key Performance Indicators: Your Keys to Success | |
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| How Do I Figure Out What My CSFs Are? | |
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| How can I measure my CSFs? | |
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| What Happens When My Key Performance Indicators Start to Slide? | |
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| Chapter Summary | |
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| Getting a Grip on Your Inventory | |
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| Types of Inventory | |
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| Retailers | |
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| Manufacturers | |
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| Service business | |
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| What's Included in the Inventory Costs? | |
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| Inventory Management Techniques | |
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| Manual tracking | |
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| The ABC management system | |
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| Economic order quantity (EOQ) model | |
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| Chapter Summary | |
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| Accounts Receivable: The Money Coming In | |
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| The Sales Cycle Revisited | |
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| Setting Up Your Credit Policy | |
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| Terms of sale | |
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| Credit decisions | |
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| Collection policies | |
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| Factoring Receivables | |
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| Should I Hire a Collection Agency? | |
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| Monitoring Your Receivables | |
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| Chapter Summary | |
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| Accounts Payable: The Money Going Out | |
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| Supplier Financing | |
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| Tracking Due Dates | |
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| What Happens If I Fall Behind? | |
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| Chapter Summary | |
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| Buying New Things: Are They Going to Pay for Themselves? | |
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| Projected Benefits | |
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| Discounted Cash Flows | |
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| Payback | |
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| Benchmarking | |
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| The Scarcity of Resources (or "There's Only So Much Cash") | |
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| Chapter Summary | |
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| What's Not Showing on Your Financial Statements | |
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| The Six Big Risks | |
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| Operating lease obligations | |
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| Lack of adequate insurance | |
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| Personal guarantees | |
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| Economic dependence | |
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| Foreign exchange exposure | |
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| Interest rate exposure | |
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| Risk Management for Entrepreneurs | |
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| Chapter Summary | |
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| Investor and Manager: The Split Personality of the Small Business Owner | |
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| The Small Business Manager | |
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| The Small Business Investor | |
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| Chapter Summary | |
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| Growing Your Business | |
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| The Three Methods of Business Growth | |
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| Leverage | |
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| Attract New Customers | |
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| Sell Them More | |
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| Sell to Them More Often | |
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| Tracking Your Business Growth | |
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| Chapter Summary | |
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| Facing the Scary, Two-Headed Banker Monster | |
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| Lending Money 101 | |
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| Getting to Know and Love Your Banker | |
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| The Lending Proposal | |
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| The Care and Feeding of Your Banker | |
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| Other Dance Partners | |
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| Your Credit Score | |
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| Chapter Summary | |
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| Managing Debt | |
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| Understanding Debt Service | |
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| Debt service ratio | |
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| Payback | |
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| How Do I Calculate My Cost of Borrowing? | |
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| Bank loans | |
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| Lines of credit | |
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| Credit Cards | |
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| Capital leases | |
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| Suppliers | |
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| The government | |
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| The Danger of Leverage | |
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| The Debt Diet Plan | |
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| Analyze | |
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| Project | |
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| Act | |
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| Chapter Summary | |
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| Compensating Employees | |
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| What Are Your Employees Worth to You? | |
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| Office Assistant | |
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| What Are Your Employees Worth to Someone Else? | |
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| Benefits | |
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| Sick Days | |
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| Performance-Based Compensation: Paying for Value | |
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| The Performance Evaluation Process | |
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| Keeping Tabs on Employee Performance | |
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| Chapter Summary | |
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| Pulling It All Together: The Planning Cycle | |
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| The Planning Cycle | |
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| Planning | |
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| Control | |
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| The flash report | |
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| The monthly management operating plan | |
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| Growth | |
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| Fine Tuning | |
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| Planning | |
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| Chapter Summary | |
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| The Monthly Management Operating Plan | |
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| Present Value of $1 | |
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| Resources for the Growing Business | |
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| Glossary | |
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| Samples | |
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| Typical Balance Sheet | |
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| Income Statement | |
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| Cash Flow Statement | |
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| Monthly Budget Report | |
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| Cash Flow Projection | |
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| Inventory Tracking Sheet | |
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| Aged Accounts Receivables Report | |
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| Quarterly Performance Review | |
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| Diagrams | |
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| The Operating Cycle | |
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| ABC Tracking Method | |
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| EOQ Model of Inventory Management | |
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| Tables | |
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| A Quick Reference to Ratios | |
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| Worksheets | |
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| Business Risk Profile | |