The Customer Service Training Institute has been developing and producing quality Customer Service Training and Business Training manuals and products for the last 20+ years.With over 30 years of customer service and business experience, our training manuals give you the information and knowledge you need to increase your performance and your value in the marketplace.Their "Self-Paced" training method assures that no one gets lost or left behind. Everyone trains at their own pace so people learn more, retain more and develop better skill sets.Their training materials are very reasonably priced but do NOT confuse lower prices with lower quality! Their training materials are in use all over… the world in all size companies from small businesses to Fortune 500 Companies! Individuals have used their materials to learn new skills or improve their existing skills so they can earn more money or qualify for a better career!Let the Customer Service Training Institute put their 20+ years of experience to work for you today! the first step is the hardest but we've made that as easy as it can possibly be!