Servicing Itsm A Handbook of Service Descriptions for It Service Managers and a Means for Building Them

Name: Servicing Itsm A Handbook of Service Descriptions for It Service Managers and a Means for Building Them
Price: 6.53 USD
Availability: InStock
ISBN: 9781490719566

ISBN-10: 1490719563

ISBN-13: 9781490719566

Edition: 2014

Authors: Randy A. Steinberg

List price: $24.95

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Description:

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here--complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to…

Book details

List price: $24.95
Copyright year: 2014
Publisher: Trafford Publishing
Binding: Paperback
Pages: 288
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 0.836
Language: English