Janet Underwood has more than twenty years of experience as a senior technical writer and trainer. She has developed technical documentation and training courses for major corporations in the computer, information technology, telecommunications, financial, and medical industries, as well as for government agencies such as NASA, the U.S. Army and the U.S. Navy. She began her career as an English teacher, and then worked as an editor and writer for several internationally known trade publications. She has won numerous awards for writing and documentation design and currently owns a technical writing and services business. She has taught technical writing skills to thousands of students around the world in her online classes.