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| List of Figures and Illustrations | |
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| Publisher's Acknowledgments | |
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| About the Authors | |
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| Introduction | |
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| To Intercede Is to Lead | |
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| Why Read This Book | |
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| Problem Locator | |
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| The Novice to Expert Journey | |
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| We All Begin as Novices | |
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| Accomplished Means Competent | |
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| Uninformed | |
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| Novice | |
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| Proficient | |
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| Accomplished | |
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| Highly Accomplished/Expert | |
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| Proficiency Scale | |
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| Attributes of the Expert | |
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| Building Personal Confidence | |
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| Connecting Mind and Body | |
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| Breathe | |
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| Try Progressive Relaxation | |
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| Walk | |
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| Center Yourself Physically | |
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| Over Prepare. Over Prepare | |
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| Address the Stress of Conflict | |
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| Check Your Negative Predictions at the Door | |
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| When Stuck, Move | |
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| Maintain Your Identity as a Facilitator | |
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| Monitor Your Need to Know | |
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| Take Care to Arrange the Room | |
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| Create a Circle of Excellence | |
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| Intervention Principles | |
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| Principles Guide Decisions | |
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| Compassion | |
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| Precise Language | |
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| Congruence | |
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| From Low to High Risk | |
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| Deciding to Intervene | |
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| Establish Meeting Standards | |
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| Set Working Agreements | |
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| Evaluate Working Agreements | |
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| Clarify Tasks | |
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| Intervene as Necessary | |
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| Deciding to Intervene With an Ad Hoc Group | |
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| Intervening Preemptively | |
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| Is the Agenda Relevant? | |
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| Plan the Beginning | |
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| Cluster Reports | |
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| Mix Strategies | |
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| Is Energy Waning? | |
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| Around the Room and Back Again | |
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| Card Partners | |
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| The Card Stack and Shuffle | |
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| Are Emotions Ratcheting Up? | |
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| First Turn/Last Turn | |
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| Might the Group Be Heading Toward Conflict? | |
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| Grounding | |
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| Deciding When to Intervene | |
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| Is Intervening Important? | |
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| Am I The Best Person to Intervene? | |
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| Are My Observations Accurate? | |
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| Will It Be Quick, or Take Time? | |
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| Can the Group Learn From It? | |
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| Common Group Issues | |
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| Getting Attention | |
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| Attention First | |
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| Refocusing | |
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| Common Signal | |
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| Physical Proximity | |
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| Verbal Proximity | |
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| Redirecting Engagement | |
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| Join a Whole Table That Is Off Task | |
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| Refocus Serial Storytelling | |
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| When Workflow Is Hampered | |
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| Address a Refusal to Follow Directions | |
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| Assist With Difficulty Transitioning | |
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| Address Uneven Finishes With Group Work | |
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| Energize a Quiet Group | |
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| Managing Your Emotions | |
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| Positional Thinking-Power Struggles | |
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| From Positions to Interest: Basic Interest-Based Bargaining Step | |
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| Managing Common Challenges | |
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| Low Engagement | |
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| Knitters | |
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| Nonparticipants | |
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| Daydreamers | |
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| Silent Participants | |
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| Frowners | |
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| Distracteds | |
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| Disruptive Group Members | |
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| Broken Records | |
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| Long-Winded Speakers | |
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| Humorists | |
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| Inappropriate Humorists | |
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| Latecomers and Early Leavers | |
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| Resisters | |
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| Side Talkers | |
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| Know-It-Alls | |
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| Monopolizers | |
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| The Rhetorician | |
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| The Overly Articulate | |
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| The Pedagogical Isolate | |
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| Misinformants | |
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| Interrupters | |
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| Subject Changers | |
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| Cell Phones and Texting | |
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| Strategies for Advanced Facilitation | |
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| Group Conflict | |
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| Grounding | |
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| Existing State-Desired State | |
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| Demoralizing External Events | |
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| Third Point | |
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| Redirect Resistance | |
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| Pace and Lead | |
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| Structured Interviews | |
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| Disputes | |
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| Stop the Dispute Early | |
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| Verbalize the Issue | |
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| Acknowledge Each Position | |
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| Identify the Sources of Information | |
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| Check Perceptions | |
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| Reframe the Conflict as an Asset | |
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| Dissenting Views | |
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| Paraphrase Partner | |
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| Pace the Emotion | |
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| Redirect the Attacks | |
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| Reframe the Opposition | |
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| Create an Assumptions Wall | |
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| Brainstorm Questions | |
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| Metaphor | |
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| Disperse to Agree | |
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| Personal Attacks | |
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| The Six-Step Response | |
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| Step Between Opposing Members | |
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| Change the Narrative | |
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| Enlist the Group in Solving the Problem | |
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| Challenges to the Leader | |
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| Use a Process Commercial | |
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| Engage With More Intensity | |
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| Engage With Less Intensity | |
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| Request Civility | |
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| Subgroup Manipulation | |
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| Decision Matrix to Rank Priorities | |
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| Values Decision Matrix | |
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| Require a Quorum | |
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| Pace, Lead, and Poll | |
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| One-Minute Advocacy | |
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| Alternate Microphones Advocacy | |
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| Sabotage | |
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| Irresolvable Conflict | |
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| Polarity Management | |
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| Appendix | |
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| References | |
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| Index | |