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What to Say and How to Say It 72 Courageous Conversations for the Workplace

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ISBN-10: 1450212670

ISBN-13: 9781450212670

Edition: 2009

Authors: Carolyn Hines, William Hines

List price: $12.95
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All of us struggle at times with finding the right words to say to an employee, a friend, a spouse, or a neighbor. We tend to be timid and hide our true feelings because we are not sure how to respond. What to Say and How to Say It provides us with a guide or road map on how to handle difficult situations and do so in a most professional manner. It's a proven fact that the best communicators are not the best talkers; they are the best listeners. What to Say and How to Say It based on the compelling research supporting emotional intelligence and the work of Daniel Goleman, author of Emotional Intelligence and Social Intelligence gives specific prompts or language helpful for entering,…    
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Book details

List price: $12.95
Copyright year: 2009
Publisher: iUniverse, Incorporated
Publication date: 4/12/2010
Binding: Paperback
Pages: 96
Size: 5.00" wide x 7.75" long x 0.25" tall
Weight: 0.286
Language: English