Exchange A Bold and Proven Approach to Resolving Workplace Conflict

Name: Exchange A Bold and Proven Approach to Resolving Workplace Conflict
Availability: InStock
ISBN: 9781439852989

ISBN-10: 1439852987

ISBN-13: 9781439852989

Edition: 2011

Authors: Steven Dinkin, Barbara Filner, Lisa Maxwell

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Description:

Written to provide managers and supervisors with a process for addressing conflicts among their employees, this book adapts the National Conflict Resolution Center's successful experience in resolving issues into a structured text. The book offers authorities a method of structuring conversations about conflicts and issues. Not only does it provide training through examples to become an effective mediator for disputes filled with emotionally charged personality issues, it provides a strategy for adapting the provided methods to fit the particular needs of every workplace. It also covers background issues that may lead to conflict, including culture and other diversities.

Book details

Copyright year: 2011
Publisher: Taylor & Francis Group
Publication date: 4/6/2011
Binding: Paperback
Pages: 138
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.550
Language: English



The Authors


Acknowledgments



A Different Approach to Resolving Workplace Disputes


Who This Book Is For


What This Book Offers


The Exchange in Brief



Hold Private Meetings



Develop an Issue List



Conduct a Joint Meeting



Facilitate Problem Solving


Why This Book Is Different


Workplace Challenges



How The Exchange Works: A Case Study


Resolving a Dispute at Smart Alarms


Background


Analyze the Situation



Hold Private Meetings



Develop an Issue List



Conduct the Joint Meeting


Next Steps


Some Final Thoughts



Getting Ready



Assess the Situation



Clarify Your Interests, Roles, and Responsibilities



Schedule Private Meetings with the Key People Involved in the Conflict



Holding Private Meetings



Establish Rapport and Confidentiality



Hear the Employee's Perspective



Identify the Employees Interests



Discuss the Next Steps



Developing an Issue List


Issues


Impact


Icebreaker


An Effective Issue List



Stage III: Conducting the Joint Meeting



Problem Solving: Building a Solution Together



Culture, Diversity, and Other Things That Matter


Tips for Bridging Cultural Gaps



Making the Most of The Exchange in Your Organization


Using The Exchange for a Group Conflict



Hold Private Meetings



Develop an Issue List



Conduct the Joint Meeting



Building a Solution Together


Adapting The Exchange for Disruptive People


Using The Exchange When You Are Seen as Part of the Problem


Using The Exchange in Collaborative Decision Making



Using The Exchange with the People and Organizations You Serve


Health Care


Government Agencies


Service Companies


Nonprofit Organizations



About The Exchange and Its Creators


Frequently Asked Questions about The Exchange


About the National Conflict Resolution Center


Index