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| Preface | |
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| Enterprise Engineering | |
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| Enterprise Engineering | |
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| Definition of Enterprise Engineering | |
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| Enterprise Systems | |
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| Enterprise Engineer | |
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| Enterprise Life-Cycle | |
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| Enterprise Design Method | |
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| Enterprise Architecture | |
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| Enterprise Engineering Projects | |
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| Need for Enterprise Engineering | |
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| Enterprise Engineering Compared to Systems Engineering | |
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| Skills and Knowledge of Enterprise Engineers | |
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| The Enterprise Environment | |
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| History of Enterprise Engineering | |
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| Scientific Management | |
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| Humanist School | |
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| General Systems Theory Movement | |
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| Summary | |
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| Bibliography | |
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| Systems Theory | |
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| Definition of a System | |
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| Enterprise Boundaries | |
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| Enterprise Subsystems | |
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| Holism | |
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| Open versus Closed | |
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| Purposefulness | |
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| Feedback and Control | |
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| Complexity | |
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| Dynamic | |
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| Equifinality | |
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| System Dynamics | |
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| Causal Loop Diagrams | |
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| Stock and Flow Diagrams | |
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| Critique of System Dynamics | |
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| Systems Thinking | |
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| Reductionist Perspective | |
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| Systems Perspective | |
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| How To Think Like a Systems Thinker | |
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| Implications for Enterprise System Design | |
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| Summary | |
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| Bibliography | |
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| Modeling Concepts | |
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| Model Definition | |
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| Features of Models | |
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| Model Viewpoint | |
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| Modeling Language | |
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| Types of Models | |
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| Model Verification and Validation | |
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| Model Verification and Validation Procedure | |
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| Obstacles to Validation | |
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| Modeling Process | |
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| Modeling Project Initiation | |
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| Model Construction | |
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| Model Solving | |
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| Reporting | |
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| Model Implementation | |
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| Model Reuse | |
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| Summary | |
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| Bibliography | |
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| Enterprise Design Methodology | |
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| Design Theory | |
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| Design as Problem Solving | |
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| The Design Problem | |
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| Design Thinking | |
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| Design for Change | |
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| Design Methodologies | |
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| Waterfall Design Model | |
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| Spiral Design Model | |
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| Controlled Iteration Design Model | |
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| Methods in Practice | |
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| Methodology Principles | |
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| Capability Maturity Model Integration | |
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| Summary | |
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| Bibliography | |
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| Enterprise Architecture | |
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| Introduction | |
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| Enterprise Architecture Frameworks | |
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| Zachman's Framework | |
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| TOGAF | |
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| Other Enterprise Architectures | |
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| Summary Enterprise Reference Architectures | |
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| Developing the Enterprise Architecture | |
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| Enterprise Reference Architecture | |
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| Summary | |
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| Bibliography | |
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| Enterprise Analysis and Design Methodology | |
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| Enterprise Design Methodology | |
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| Cross Life-Cycle Activities | |
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| Project Management | |
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| Requirements Management | |
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| Quality Assurance | |
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| Configuration Management and Control | |
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| Risk Management | |
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| Project Initiation | |
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| Project Definition | |
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| Define Project Scope, Schedule and Budget | |
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| Project Scope Definition | |
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| Project Budget | |
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| Project Schedule | |
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| Project Approval | |
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| Business Case | |
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| Project Planning | |
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| Work Breakdown Structure | |
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| Estimation | |
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| Scheduling | |
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| Budgeting | |
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| Other Project Plans | |
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| Analysis | |
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| Generate and Evaluate Alternatives | |
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| Design | |
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| Construction | |
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| Implementation | |
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| Project Tools | |
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| Summary | |
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| Bibliography | |
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| Enterprise Project | |
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| Strategy | |
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| Strategy Definition | |
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| Strategy Hierarchy | |
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| Strategy Theory | |
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| Resource-Based Theory of Strategy | |
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| Market-Based Theory of Strategy | |
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| Strategy Formulation | |
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| Strategy in Highly Dynamic Environments | |
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| Summary | |
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| Bibliography | |
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| Problem Formulation and Requirements | |
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| Data Gathering | |
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| Document Collection and Analysis | |
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| Observation | |
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| Interview | |
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| Questionnaire | |
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| Requirements Workshops | |
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| Putting It Together | |
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| Issue and Problem Analysis | |
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| Fishbone Diagram of Cause and Effect | |
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| Causal Loop Analysis | |
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| Document Problem Analysis | |
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| Stakeholder Analysis | |
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| Goals and Objectives | |
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| Requirements Engineering | |
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| Requirements Definition | |
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| Good Requirement Statements | |
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| Requirements Best Practices | |
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| Linking Problem Analysis and Requirements | |
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| Problem Analysis and Requirements Documentation | |
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| Summary | |
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| Bibliography | |
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| Generate and Evaluate Alternatives | |
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| Generate Alternatives | |
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| Brainstorming | |
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| Delphi Method | |
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| Literature Search | |
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| Request for Proposals | |
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| Benchmarking | |
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| Morphological Analysis | |
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| Document Alternatives | |
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| Evaluate Alternatives | |
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| Selection of Best Alternative | |
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| Summary | |
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| Bibliography | |
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| Process View | |
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| Process Modeling | |
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| Definition of Business Process | |
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| Process Decomposition | |
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| Classification of Business Processes | |
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| Flowchart | |
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| Data Flow Diagram | |
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| Data Structure | |
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| How To Construct a Data Flow Diagram | |
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| IDEF0 Function Model | |
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| IDEF0 Model Constructs | |
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| IDEFO Decomposition Hierarchy | |
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| IDEFO Syntax and Semantics | |
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| Other Process Modeling Techniques | |
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| Summary | |
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| Bibliography | |
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| Queueing Theory | |
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| The Queueing System? | |
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| Understanding Variability | |
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| Arrival Process | |
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| The Queue | |
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| The Server | |
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| Queueing System Performance | |
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| Queueing Model Assumptions | |
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| Queueing System Notation | |
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| Little's Law | |
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| Queueing System Performance | |
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| M/M/1 Queue | |
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| M/M/m Queue | |
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| GI/G/1 Queue | |
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| GI/G/m Queue | |
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| Fork/Join Queue | |
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| Transient Behavior of Queues | |
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| Queueing Networks | |
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| Psychology of Waiting | |
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| Queueing Costs | |
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| What Queueing Theory Tells Us about Business Processes | |
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| Service Time Variation | |
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| Capacity Utilization | |
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| Summary | |
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| Bibliography | |
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| Process Design | |
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| Process Analysis Method | |
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| Process Goals | |
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| Cycle Time and Throughput Rate | |
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| Activity Components | |
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| Bounding Process Performance | |
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| Parallel Processes | |
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| Capacity | |
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| Pooling Capacity | |
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| Cost | |
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| Quality | |
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| Process Improvement | |
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| Summary | |
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| Bibliography | |
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| Information View | |
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| Information Modeling | |
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| Information Model | |
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| Three-Schema Architecture | |
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| Entity-Relationship Model | |
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| Standardization and Semantics | |
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| Summary | |
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| Bibliography | |
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| Information Design | |
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| Method To Build Entity-Relationship Model | |
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| Information Modeling Project Initiation | |
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| Entity Definition? | |
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| Relationship Definition | |
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| Primary Key Definition | |
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| Primary Key to Foreign Key Migration | |
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| Resolve Many-to-Many Relationships | |
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| Database Rules | |
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| Non-Key Attribute Definition | |
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| Relational Database | |
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| SQL | |
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| Normalization | |
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| Data Dictionary | |
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| Data Design | |
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| Deliverables | |
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| Summary | |
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| Organization View | |
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| Organization Design | |
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| Organizational Design | |
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| Organization Structure | |
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| Decision Processes | |
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| Job Design | |
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| Illustration of Job Design Approaches | |
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| Reward System | |
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| Compensation | |
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| The People | |
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| Organization Culture | |
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| Culture and Organization Design | |
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| Summary | |
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| Bibliography | |
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| View Integration | |
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| Enterprise Technology | |
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| Introduction | |
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| Integration Challenges | |
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| System Architecture | |
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| Enterprise Integration Levels | |
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| Infrastructure Level | |
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| Information Level | |
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| Application Level | |
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| Process Level | |
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| Organization Level | |
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| Integration and Standardization | |
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| Data Integration Technologies | |
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| Application Integration Technologies | |
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| Web Services | |
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| Summary | |
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| Bibliography | |
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| Enterprise Integration | |
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| Introduction | |
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| Correspondence between Views | |
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| Data Integration | |
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| Process Integration | |
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| Interface Analysis | |
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| Human System Interaction | |
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| Testing | |
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| Summary | |
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| Bibliography | |
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| Index | |