Skip to content

Delmar's Administrative Medical Assisting

Best in textbook rentals since 2012!

ISBN-10: 1435419227

ISBN-13: 9781435419223

Edition: 4th 2010

Authors: Wilburta Q. Lindh, Marilyn Pooler, Carol D. Tamparo, Barbara M. Dahl

List price: $178.95
Blue ribbon 30 day, 100% satisfaction guarantee!
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!

Customers also bought

Book details

List price: $178.95
Edition: 4th
Copyright year: 2010
Publisher: Delmar Cengage Learning
Publication date: 6/15/2009
Binding: Hardcover
Pages: 688
Size: 8.75" wide x 11.00" long x 1.25" tall
Weight: 3.850
Language: English

CMA professor emerita status Highline Community College, Des Moines, Washington

Marilyn S. Pooler, RN, CMA-C, MEd, is a Professor in the Medical Assisting Department at Springfield Technical Community College, Springfield, Massachusetts. Marilyn has taught at Springfield for twenty years and previously served as chair of the Medical Assisting Department. She is on the certifying board of the AAMA task force for test construction and is a member of the executive board of the New England Association of Allied Health Educators. She is also a site surveyor for AAMA, reviewing medical assisting programs at schools and colleges seeking accreditation.

Formerly Dean of Business and Allied Health, Lake Washington Technical College, Kirkland, WA Co-Author of three additional texts for use with allied health professionals Member of SeaTac American Association of Medical Assistants Past President of Lake Washington College Foundation

Barbara M. Dahl, CMA, CPC, is a tenured faculty member at Whatcom Community College in Bellingham,Washington, and has been the Medical Assisting Program Coordinator and Department Chair since 1991. She is an active member of the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, AAMA, and the Washington State Medical Assisting Educators.

General Procedures
Introduction to Medical Assisting and Health Professions
The Medical Assisting Profession
Health Care Settings and the Health Care Team
History of Medicine
The Therapeutic Approach
Therapeutic Communication Skills
Coping Skills for the Medical Assistant
The Therapeutic Approach to the Patient with Life-Threatening Illness
Responsible Medical Practice
Legal Considerations
Ethical Considerations
Emergency Procedures and First Aid
Administrative Procedures
Integrated Administrative Procedures
Creating the Facility Environment
Computers in the Ambulatory Care Setting
Telecommunications
Patient Scheduling
Medical Records Management
Written Communications
Medical Documents
Managing Facility Finances
Medical Insurance
Medical Insurance Coding
Daily Financial Practices
Billing and Collections
Accounting Practices
Professional Procedures
Office and Human Resource Management
The Medical Assistant as Office Manager
The Medical Assistant as Human Resources Manager
Entry into the Profession
Preparing for Medical Assisting Credentials
Employment Strategies