Rob Walters holds an MSc in telecommunications from Essex University. Mr. Walters is a well-known international expert in the voice and CTI arena who specializes in bringing together the worlds of computing, telephony, and multimedia. He is the Managing Director of Satin Information Services in Oxford, United Kingdom, and editor of the CTI Informer, an industry-related newsletter. Mr. Walters is the author of five books, including Computer Mediated Communications: Multimedia Applications published by Artech House.
pstrongGrant Fritchey/strong works as a development database administrator for FM Global, an industry-leading engineering and insurance company. In his previous time as a database administrator and developer, he has worked at three failed dot-coms, a major consulting company, and a global bank. He has developed large-scale applications in languages such as VB, C#, and Java and has lived with SQL Server from the hoary days of 6.0, right through to 2008. His nickname at work is "The Scary DBA." He even has an official name plate, and he displays it proudly. /p pGrant volunteers for the Professional Association of SQL Server Users (PASS) and has written and published articles on various topics relating to SQL Server at Simple-Talk, SQL Server Central, SQL Server Performance, the PASS web site, SQL Standard, and the SQL Server Worldwide Users Group. He is the author of the book emDissecting SQL Server Execution Plans/em. He is one of the founding officers of the Southern New England SQL Server Users Group (SNESSUG)./p pOutside work, Grant kayaks, learns and teaches self-defense, brews his own beer, chops wood to heat his house, raises his kids, and helps lead a pack of Cub Scouts./p