A prolific, best-selling author, Carol M. Cram has written more than 35 textbooks covering computer applications, business communications, and Internet-related subjects. Ms. Cram is also a long-time faculty member at Capilano College in North Vancouver, where she currently serves as the Convenor of the Executive Support Program, the Program Consultant for Business and Computers in Continuing Education, and an instructor of business and computer-related courses.
Jennifer Duffy has written for Course Technology for more than a decade and her accomplishments include four editions of MICROSOFT WORD ILLUSTRATED for the popular Office series. A successful freelance writer, Ms. Duffy lives and works in New Hampshire. In addition to authoring technology texts, she has worked in the business world as a writer, editor, and public relations liaison. Ms. Duffy combines her varied business knowledge and expertise in Word with her prolific writing skills to ensure this book is an exceptional resource for today's students.