Uncommon Service How to Win by Putting Customers at the Core of Your Business

ISBN-10: 1422133311

ISBN-13: 9781422133316

Edition: 2012

Authors: Frances Frei, Anne Morriss

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Book details

List price: $35.00
Copyright year: 2012
Publisher: Harvard Business Review Press
Publication date: 2/7/2012
Binding: Hardcover
Pages: 272
Size: 6.25" wide x 9.50" long x 1.00" tall
Weight: 1.078

Introduction If This is a Service Economy, Why am I Still on Hold?
Truth Number 1: You Can't be Good at Everything
Truth Number 2: Someone has to Pay for it
Truth Number 3: It's Not your Employees' Fault
Truth Number 4: You Must Manage your Customers
Now Multiply it all by Culture
Getting Bigger
About the Authors
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