Uncommon Service How to Win by Putting Customers at the Core of Your Business

Name: Uncommon Service How to Win by Putting Customers at the Core of Your Business
Availability: InStock
ISBN: 9781422133316

ISBN-10: 1422133311

ISBN-13: 9781422133316

Edition: 2012

Authors: Frances Frei, Anne Morriss

List price: $35.00

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Book details

List price: $35.00
Copyright year: 2012
Publisher: Harvard Business Review Press
Publication date: 2/7/2012
Binding: Hardcover
Pages: 272
Size: 6.13" wide x 9.25" long x 0.93" tall
Weight: 1.034
Language: English



Acknowledgments


Introduction If This is a Service Economy, Why am I Still on Hold?



Truth Number 1: You Can't be Good at Everything



Truth Number 2: Someone has to Pay for it



Truth Number 3: It's Not your Employees' Fault



Truth Number 4: You Must Manage your Customers



Now Multiply it all by Culture



Getting Bigger


Conclusion


Notes


Index


About the Authors