Predictable Surprises The Disasters You Should Have Seen Coming, and How to Prevent Them

ISBN-10: 1422122875

ISBN-13: 9781422122877

Edition: 2008

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Book details

List price: $18.00
Copyright year: 2008
Publisher: Harvard Business Review Press
Publication date: 3/25/2008
Binding: Paperback
Pages: 336
Size: 5.50" wide x 8.25" long x 0.75" tall
Weight: 0.682

What is a Predictable Surprise?: A Preview
Prototypes of Predictable Surprises
September 11: The Costs of Ignoring a Predictable Surprise
The Collapse of Enron and the Failure of Auditor Independence
Why Don't We Act on What We Know?
Cognitive Roots: The Role of Human Biases
Organizational Roots: The Role of Institutional Failures
Political Roots: The Role of Special-Interest Groups
Preventing Predictable Surprises
Recognition: Identifying Emerging Threats Earlier
Prioritization: Focusing on the Right Problems
Mobilization: Building Support for Preventative Action
Future Predictable Surprises
General Accounting Office Reports Warning of Aviation Security Weaknesses, 1994-2001
Ten Elements of an Effective Crisis-Response Plan
Further Reading
About the Authors
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