Ownership Quotient Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Name: Ownership Quotient Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Price: 2.54 USD
Availability: InStock
ISBN: 9781422110232

ISBN-10: 1422110230

ISBN-13: 9781422110232

Edition: 2008

Authors: James L. Heskett, W. Earl Sasser, Joe Wheeler, Berman Press Staff

List price: $35.00

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The authors show you how to identify your customer/owners, consistently exceed customers expectations in ways they truly value, foster an ownership culture throughout your company, and measure and grow your 'ownership quotient' among customers and employees.

Book details

List price: $35.00
Copyright year: 2008
Publisher: Harvard Business Review Press
Publication date: 11/11/2008
Binding: Hardcover
Pages: 240
Size: 6.50" wide x 9.75" long x 1.00" tall
Weight: 1.166
Language: English




Introduction



Build Ownership into Your Strategic Value Vision



Leverage Value over Cost



Put Customers to Work



Boost Your Employee OQ



Engineer Ownership Through Anticipatory Management



Build a Strong and Adaptive Ownership Culture



Sustain Your Success


Appendix A


Appendix B


Acknowledgments


Notes


Index


About the Authors