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| The Systems Analyst | |
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| The World of the Information Systems Analyst | |
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| Systems Analyst at Consolidated Refineries | |
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| Overview | |
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| The Analyst as a Business Problem Solver | |
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| Systems That Solve Business Problems | |
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| Required Skills of the Systems Analyst | |
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| The Environment Surrounding the Analyst | |
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| The Analyst's Role in Strategic Planning | |
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| Rocky Mountain Outfitters and Its Strategic Information Systems Plan | |
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| The Analyst as a System Developer (the Heart of the Course) | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| Approaches to System Development | |
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| Development Approaches at Ajax Corporation, Consolidated Concepts, and Pinnacle Manufacturing | |
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| Overview | |
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| The Systems Development Life Cycle | |
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| Activities of Each SDLC Phase | |
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| Methodologies, Models, Tools, and Techniques | |
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| Two Approaches to System Development | |
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| Systems Development Life Cycle Variations | |
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| Current Trends in Development | |
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| Tools to Support System Development | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| The Analyst as a Project Manager | |
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| Blue Sky Family of Mutual Funds: Managing the IRA and Educational Savings Plan Project | |
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| Overview | |
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| Project Management | |
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| Project Initiation and Project Planning | |
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| Defining the Problem | |
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| Producing the Project Schedule | |
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| Confirming Project Feasibility | |
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| Staffing and Launching the Project | |
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| Recap of Project Planning for RMO | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| Systems Analysis Tasks | |
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| Beginning the Analysis: Investigating System Requirements | |
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| Mountain States Motor Sports | |
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| Overview | |
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| The Analysis Phase in More Detail | |
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| Business Process Reengineering and the Zachman Framework | |
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| System Requirements | |
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| Stakeholders-The Source of System Requirements | |
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| Techniques for Information Gathering | |
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| Validating the Requirements | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| Modeling System Requirements | |
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| Waiters On Call Meal-Delivery System | |
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| Overview | |
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| Models and Modeling | |
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| Events, Activities, and Use Cases | |
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| "Things" in the Problem Domain | |
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| The Entity-Relationship Diagram | |
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| The Class Diagram | |
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| Where You Are Headed | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| The Traditional Approach to Requirements | |
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| San Diego Periodicals: Following the Data Flow | |
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| Overview | |
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| Traditional and Object-Oriented Views of Activities/Use Cases | |
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| Data Flow Diagrams | |
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| Documentation of DFD Components | |
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| Information Engineering Models | |
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| Locations and Communication through Networks | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| The Object-Oriented Approach to Requirements | |
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| Electronics Unlimited, Inc.: Integrating the Supply Chain | |
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| Overview | |
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| Object-Oriented Requirements | |
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| The System Activities-A Use Case/Scenario View | |
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| Identifying Inputs and Outputs-The System Sequence Diagram | |
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| Identifying Object Behavior-The State Machine Diagram | |
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| Integrating Object-Oriented Models | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| Evaluating Alternatives for Requirements, Environment, and Implementation | |
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| Tropic Fish Tales: Netting the Right System | |
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| Overview | |
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| Project Management Perspective | |
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| Deciding on Scope and Level of Automation | |
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| Defining the Application Deployment Environment | |
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| Choosing Implementation Alternatives | |
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| Contracting with Vendors | |
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| Presenting the Results and Making the Decisions | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| Systems Design Tasks | |
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| Moving to Design | |
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| Fairchild Pharmaceuticals: Finalizing Architectural Design for a Production System | |
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| Overview | |
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| Understanding the Elements of Design | |
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| Design Phase Activities | |
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| Project Management: Coordinating the Project | |
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| Deployment Environment | |
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| Application Architecture | |
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| Network Design | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| The Traditional Approach to Design | |
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| Theatre Systems, Inc.: Something Old, Something New | |
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| Overview | |
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| The Structured Approach to Designing the Application Architecture | |
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| The Automation System Boundary | |
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| The System Flowchart | |
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| The Structure Chart | |
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| Module Algorithm Design: Pseudocode | |
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| Integrating Structured Application Design with Other Design Tasks | |
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| Three-Layer Design | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| The Object-Oriented Approach to Design: Use Case Realization | |
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| New Capital Bank | |
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| Overview | |
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| Object-Oriented Design-The Bridge between Requirements and Implementation | |
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| Design Classes and Design Class Diagrams | |
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| Realizing Use Cases and Defining Methods-Designing with Sequence Diagrams | |
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| Developing a Multilayer Design | |
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| Designing with Communication Diagrams | |
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| Updating the Design Class Diagram | |
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| Package Diagrams-Structuring the Major Components | |
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| Implementation Issues for Three-Layer Design | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| Designing Databases | |
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| Nationwide Books: Designing a New Database | |
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| Overview | |
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| Databases and Database Management Systems | |
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| Relational Databases | |
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| Object-Oriented Databases | |
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| Hybrid Object-Relational Database Design | |
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| Data Types | |
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| Distributed Databases | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| Designing the User Interface | |
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| Interface Design at Aviation Electronics | |
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| Overview | |
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| Identifying and Classifying Inputs and Outputs | |
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| Understanding the User Interface | |
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| Guidelines for Designing User Interfaces | |
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| Documenting Dialog Designs | |
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| Guidelines for Designing Windows and Browser Forms | |
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| Guidelines for Designing Web Sites | |
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| Designing Dialogs for Rocky Mountain Outfitters | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| Designing System Interfaces, Controls, and Security | |
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| Downslope Ski Company: Designing a Secure Supplier System Interface | |
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| Overview | |
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| Identifying System Interfaces | |
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| Designing System Inputs | |
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| Designing System Outputs | |
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| Designing Integrity Controls | |
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| Designing Security Controls | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| Implementation and Support | |
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| Making the System Operational | |
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| Tri-State Heating Oil: Juggling Priorities to Begin Operation | |
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| Overview | |
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| Program Development | |
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| Quality Assurance | |
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| Data Conversion | |
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| Installation | |
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| Documentation | |
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| Training and User Support | |
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| Maintenance and System Enhancement | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| Current Trends in System Development | |
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| Valley Regional Hospital: Measuring a Project's Progress | |
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| Overview | |
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| Software Principles and Practices | |
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| Adaptive Methodologies to Development | |
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| Model-Driven Architecture-Generalizing Solutions | |
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| Frameworks, Components, and Services | |
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| Summary | |
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| Key Terms | |
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| Review Questions | |
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| Thinking Critically | |
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| Experiential Exercises | |
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| Case Studies | |
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| Further Resources | |
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| Index | |