Business and Professional Communication KEYS for Workplace Excellence

Name: Business and Professional Communication KEYS for Workplace Excellence
Price: 3.81 USD
Availability: InStock
ISBN: 9781412964722

ISBN-10: 1412964725

ISBN-13: 9781412964722

Edition: 2011

Authors: Shawn T. Wahl, Kelly M. Quintanilla, Cram101 Textbook Reviews Staff

List price: $61.00

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Description:

The driving theme of Business and Professional Excellence: Keys to Communicating in the Workplace is that to demonstrate excellence as a professional, you must demonstrate excellence as a communicator. Excellence does not equate to merely communicating a message effectively or simply demonstrating communication competencies. Professional excellence means being recognized for your skills as a communicator, serving as a role model to those around you, recognizing your strengths and developing your weaknesses, being audience centered, understanding the context, and possessing the ability to adapt and continually improve.Business and Professional Excellence guides readers through the… experiences they will face as they transition from student to professional and eventually to leader. Students will come to understand the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.á This textánot only discusses some of the greatest challenges students will face in today's modern workplace (e.g., difficult people, negative impacts of technology, work/life balance, corporate health), but it also provides students with communication strategies they can utilize to work toward a solution.á Pertinent issues of today,ásuch as excelling under the pressure of increasingly competitive customer service demands, managing emotions when dealing with irate customers, overcoming stress and burnout, and managing difficult people, are just a few of the topics covered.KEY FEATURES &BAD:amp; BENEFITS:The book's organizational structure walks students through the experiences they will most likely encounter as they enter the workplace and then progress in their careers: entering the workplace (getting the job); developing in the workplace (people and culture skills); excelling in the workplace (technology and leadership); and managing challenges in the workplace (difficult people, work-life balance/corporate health).The organizing feature running throughout the text is KEYS, a process designed to develop students' critical thinking skills and make them more reflexive communicators with the ability to adapt and continually improve:á KEYS: Know yourself, Evaluate the audience and context, Your communication interaction, Step back and reflect. Pedagogical features include:--Chapter-opening real-world case studies that critique, both positively and negatively,áactual cases of business/organizational practices, protocol, etc. The cases are influenced by the authorsÆ business and professional consulting practice, student experiences, and current events. --Instructional feature ôWhat Went Wrong?ö is designed to promote class discussion and critical thinking. --Each chapter connects to the textbookÆs primary organizing theme (KEYS) in such a way as to get students to relate each chapter to a reflective process that encourages best practices in the workplace.--Other features in each chapter include:á terms, discussion questions, and references so readers can study for exams and apply information to their past, current, or future business and professional experiences.

Book details

List price: $61.00
Copyright year: 2011
Publisher: SAGE Publications, Incorporated
Publication date: 1/11/2011
Binding: Paperback
Pages: 376
Size: 8.00" wide x 10.00" long x 0.75" tall
Weight: 1.936

Shawn T. Wahl (PhD, University of Nebraska, Lincoln) is a professor of communication and head of the Department of Communication in the School of Communication Studies at Missouri State University (MSU). Prior to MSU, he served as head of the Department of Communication, Mass Media, & Theatre at Angelo State University and as the director of graduate studies at Texas A&M University, Corpus Christi. He is coauthor of The Nonverbal Self: Communication for a Lifetime, Business and Professional Communication: KEYS for Workplace Excellence, and Persuasion in Your Life and has published articles in Communication Education, Communication Research Reports, Communication Teacher, Journal of Family…

Kelly M. Quintanilla is the Dean of the College of Liberal Arts at Texas A&M University-Corpus Christi. She earned her Ph.D. in Communication from the Pennsylvania State University in 1994, joining the A&M-CC faculty that same year. She was a Professor of the Communication for 16 years, teaching courses in Business & Professional Communication, Teamwork & Leadership, Organizational Communication, Public Relations, and Public Speaking. Additionally, she served as Department Chair/Program Coordinator in Communication from 2000-2009. Over the years, Dr. Quintanilla has received awards for her teaching, service, advising, and scholarship. She has also worked as an executive coach and an…



Preface


Our Organizing Feature: KEYS for Workplace Excellence


Overview of the Book: Entering, Developing, Excelling, Presenting, and Surviving in the Workplace


Acknowledgments



Business and Professional Excellence in the Workplace


Business and Professional Excellence in Context


KEYS for Workplace Excellence


Defining Communication


The Importance of Communication


Communication: A Complex Process


Principles of Communication


Communication Apprehension


Communication Ethics


Summary


Discussion Questions


Terms to Remember



Entering The Workplace



Landing The Job


The Job-Seeking Process



Exploring



Researching



Applying



Interviewing



Following Up



Accepting


Keys to Excellence in the Job-Seeking Process


Discussion Questions


Terms to Remember



Getting to Know Your Diverse Workplace


Learning Your Workplace Culture


Assimilating College Students


Diversity in Your Workplace: Some Important Concepts


Examples of Diversity In Professional Contexts


Keys to Excellence in Getting to Know the Diverse Workplace


Discussion Questions


Terms to Remember



Developing In The Workplace



Building Relationships Through Interpersonal Communication


The Importance of Layers and Listening


Exploring Relationships Types at Work


The Line Between Professional and Personal


Professional Etiquette


Keys to Excellence in Interpersonal Communication


Discussion Questions


Terms to Remember



Strengthening Connections With Team Communication


How Do Groups Differ from Teams?


The Role of Communication in Team Building


Sharing Leadership


Problem Solving


Cultivating Innovative Thinking


Conflict


Keys to Excellence in Team Communication


Discussion Questions


Terms to Remember



Excelling In The Workplace



Communicating Excellence With Technology


Communication and Technology: Tools for Professionals


Maintaining Professional Excellence Online


Drawbacks of Technology


Keys to Excellence With Communication and Technology


Discussion Questions


Terms to Remember



Writing With Professional Excellence


The Importance of Written Communication


Types of Written Communication


Keys to Excellence in Written Communication


Discussion Questions


Terms to Remember



Leading With Professional Excellence


What Is Leadership?


Utilizing Power


Improving Communication With Leadership Theories


Hiring the Right Team


Following Up and Following Through


Communicating About Your Team


Dealing With Difficult People


Giving Feedback


Managing Your Public Image


Keys to Excellence in Leadership


Discussion Questions


Terms to Remember



Presenting In The Workplace



Informing and Persuading With Professional Excellence


The Importance of Presenting With Professional Excellence


Identifying Presentation Opportunities and Purposes


Speaking to Inform


Speaking to Persuade


Keys to Excellence in Professional Presentations


Discussion Questions


Terms to Remember



Designing a Speech With Professional Excellence


Analyzing the Audience


Analyzing the Context


Researching


Organizing Your Presentation


Introductions


Conclusions


Language


Keys to Excellence in Professional Presentations


Discussion Questions


Terms to Remember



Delivering a Speech With Professional Excellence


Delivering the Presentation With Professional Excellence


Supporting Aids: Adding Some Bling


Practice Makes Perfect


Team Presentations


Keys to Excellence in Professional Presentations


Discussion Questions


Terms to Remember



Surviving The The Workplace



Balancing Work and Life Through Communication


The Importance of Work-Life Balance


Triggers to Imbalance


Strategies for Balance


Keys to Excellence With Work-Life Balance


Discussion Questions


Terms to Remember


Epilogue


References


Author Index


Subject Index


About the Authors