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Preface | |
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The Necessity of Intercultural Communication | |
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The Need for Intercultural Communication | |
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Fundamental Assumptions About Intercultural Communication | |
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Chapter Summary | |
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The Cultural Context | |
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Individualism-Collectivism | |
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An Intercultural Conversation: Individualistic and Collectivistic Cultures | |
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Patterns of Individualism and Collectivism Across the United States | |
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The Pancultural Self | |
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High- and Low-Context Communication | |
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An Intercultural Conversation: High- and Low-Context Cultures | |
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Value Orientations | |
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Power Distance | |
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Communication and Power Distance | |
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An Intercultural Conversation: Large and Small Power Distance Cultures | |
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Uncertainty Avoidance | |
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A Theory of Uncertainty Orientation | |
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An Intercultural Conversation: Weak and Strong Uncertainty Avoidance | |
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Chapter Summary | |
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The Microcultural Context | |
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Microcultural Group Status | |
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Muted Microcultural Groups | |
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Microcultures in the United States | |
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Hispanics/Latinos | |
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African-Americans | |
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The Amish | |
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The Hmong | |
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Arab-Americans | |
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Chapter Summary | |
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The Environmental Context | |
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Environments and Information Load | |
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Culture and the Natural Environment | |
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The Built Environment' | |
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Cross-Cultural Comparisons of Housing | |
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Privacy | |
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Perceptions of Privacy in the United States | |
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Monochronic Versus Polychronic Time Orientations | |
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An Intercultural Conversation: Monochronic and Polychronic Cultures | |
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Chapter Summary | |
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The Perceptual Context | |
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Culture and Cognition | |
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Sterotyping | |
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An Intercultural Conversation: Sterotyping | |
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Ethnocentrism | |
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A Contemporary Conceptualization of Ethnocentrism | |
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Ethnocentrism, Intercultural Communication, and Interpersonal Perception | |
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Ethnocentrism and Communication in the Workplace | |
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Chapter Summary | |
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The Socio-Relational Context | |
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Dimensions of Group Variability | |
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Role Relationships, Social Stratification, and Hierachy | |
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An Intercultural Conversation: Student/Teacher Role Positions | |
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An Intercultural Conversation: Cross-Cultural Role Positions | |
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Sex and Gender Roles Across Cultures | |
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Chapter Summary | |
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The Verbal Code | |
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The Relationship Between Language and Culture | |
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The Structure of Human Language | |
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Elaborated and Restriced Codes | |
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Cross-Cultural Communication Styles | |
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An Intercultural Conversation: Direct and Indirect Speaking | |
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An Intercultural Conversation: Personal and Contextual Styles | |
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An Intercultural Conversation: Instrumental and Affective Speaking | |
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Language and Ethnic Identity | |
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Chapter Summary | |
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The Nonverbal Code | |
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Definetion of Nonverbal Communication | |
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The Relationship Between Verbal and Nonverbal Codes | |
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Channels of Nonverbal Communication | |
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Nonverbal Communication and Dimensions of Cultural Variability | |
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An Intercultural Conversation: Violation of Nonverbal Expectancies | |
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Chapter Summary | |
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Developing Intercultural Relationships | |
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Comunication and Uncertainty | |
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Anxiety Uncertainty Management (AUM) Theory of Effective Communication | |
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Uncertainty Reduction and Intercultural Communication Apprehension | |
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An Intercultural Conversation: Uncertainty Reduction and Sociocommunicative Style | |
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Empathy and Similarity in Relationship Development | |
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Perceptions of Relational Intimacy Across Cultures | |
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Marital Relationships | |
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Chapter Summary | |
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Intercultural Communication in Organizations | |
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Intercultural Management | |
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An Intercultural Conversation: Clashing Cultural Concepts on the Job | |
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An Intercultural Conversation: Misinterpretation of Common U.S. Phrases | |
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Intercultural Relations | |
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Conflict in Organizations | |
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Chapter Summary | |
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Acculturation and Culture Shock | |
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A Model of Acculturation | |
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Acculturation in the United States | |
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Culture Shock | |
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Chapter Summary | |
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Intercultural Competence | |
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A Model of Intercultural Competence | |
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Intercultural Training Programs | |
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Intercultural Conversation: Practice in the Real World | |
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Sample Intercultural Training Prospectus | |
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Chapter Summary | |
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About the Author | |
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Index | |