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| List of Contributors | |
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| Preface | |
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| Introduction | |
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| Crisis and Allied Fields | |
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| Parameters for Crisis Communication | |
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| Crisis Communication and Its Allied Fields | |
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| Crisis Communication Research in Public Relations Journals: Tracking Research Trends Over Thirty Years | |
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| Methodological Variety | |
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| Case Studies | |
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| Organizational Networks in Disaster Response: An Examination of the US Government Network's Efforts in Hurricane Katrina | |
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| Regaining Altitude: A Case Analysis of the JetBlue Airways Valentine's Day 2007 Crisis | |
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| Textual Analysis | |
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| The Press as Agent of Cultural Repair: A Textual Analysis of News Coverage of the Virginia Tech Shootings | |
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| Content Analysis | |
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| Are They Practicing What We Are Preaching? An Investigation of Crisis Communication Strategies in the Media Coverage of Chemical Accidents | |
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| Experimental | |
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| Examining the Effects of Mutability and Framing on Perceptions of Human Error and Technical Error Crises: Implications for Situational Crisis Communication Theory | |
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| How Do Past Crises Affect Publics' Perceptions of Current Events? An Experiment Testing Corporate Reputation During an Adverse Event | |
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| Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact | |
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| The Practice | |
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| "We tell people. It's up to them to be prepared." Public Relations Practices of Local Emergency Managers | |
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| Thirty Common Basic Elements of Crisis Management Plans: Guidelines for Handling the Acute Stage of "Hard" Emergencies at the Tactical Level | |
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| Specific Applications | |
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| Organizational Contexts | |
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| Oil Industry Crisis Communication | |
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| Educational Crisis Management Practices Tentatively Embrace the New Media | |
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| FEMA and the Rhetoric of Redemption New Directions in Crisis Communication Models for Government Agencies | |
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| Crisis Communication and Race | |
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| Effective Public Relations in Racially Charged Crises: Not Black or White | |
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| Public Relations and Reputation Management in a Crisis Situation: How Denny's Restaurants Reinvigorated the Firm's Corporate Identity | |
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| Technology and Crisis Communication | |
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| New Media for Crisis Communication: Opportunities for Technical Translation, Dialogue, and Stakeholder Responses | |
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| Organizational and Media Use of Technology During Fraud Crises | |
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| Organizational Use of New Communication Technology in Product Recall Crises | |
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| Global Crisis Communication | |
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| Crisis Communication, Complexity, and the Cartoon Affair: A Case Study | |
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| Crisis Communication and Terrorist Attacks: Framing a Response to the 2004 Madrid Bombings and 2005 London Bombings | |
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| Negotiating Global Citizenship: Mattel's 2007 Recall Crisis | |
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| Celebrating Expulsions? Crisis Communication in the Swedish Migration Board | |
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| Theory Development | |
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| Crisis Communicators in Change: From Plans to Improvisations | |
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| Contingency Theory of Strategic Conflict Management: Directions for the Practice of Crisis Communication from a Decade of Theory Development, Discovery, and Dialogue | |
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| Crisis-Adaptive Public Information: A Model for Reliability in Chaos | |
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| Communicating Before a Crisis: An Exploration of Bolstering, CSR, and Inoculation Practices | |
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| Who Suffers? The Effect of Injured Party on Attributions of Crisis Responsibility | |
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| The Dialectics of Organizational Crisis Management | |
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| Exploring Crisis from a Receiver Perspective: Understanding Stakeholder Reactions During Crisis Events | |
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| Credibility Seeking through an Interorganizational Alliance: Instigating the Fen-Phen Confrontation Crisis | |
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| Future Research Directions | |
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| Future Directions of Crisis Communication Research: Emotions in Crisis - The Next Frontier | |
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| Complexity and Crises: A New Paradigm | |
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| Considering the Future of Crisis Communication Research: Understanding the Opportunities Inherent to Crisis Events through the Discourse of Renewal | |
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| Toward a Holistic Organizational Approach to Understanding Crisis | |
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| What is a Public Relations "Crisis"? Refocusing Crisis Research | |
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| Crisis and Learning | |
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| Pursuing Evidence-Based Crisis Communication | |
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| Afterword | |
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| Name Index | |
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| Subject Index | |