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Handbook of Veterinary Communication Skills

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ISBN-10: 1405158174

ISBN-13: 9781405158176

Edition: 2010

Authors: Carol Gray, Jenny Moffett, Carol Gray

List price: $41.00
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Book details

List price: $41.00
Copyright year: 2010
Publisher: John Wiley & Sons, Limited
Publication date: 2/12/2010
Binding: Paperback
Pages: 216
Size: 6.50" wide x 9.25" long x 0.50" tall
Weight: 0.836
Language: English

Contributors
Foreword
Introduction
Acknowledgements
Basic communication skills
Introduction
Background and origins
The importance of communication
Definition of key terms
Models of communication
Verbal and non-verbal communication
Listening
The cultural context of communication
Summary
References
A framework for the veterinary consultation
Introduction
A guide to the veterinary consultation based on the calgary-Cambridge observation guide
The physical examination
Closing the consultation
Summary
References
Professional, ethical and legal aspects of communication
Introduction
Communicating professionalism
Gathering information from clients
Giving information to clients
Informed consent
References
Compassionate communication: Working with grief
Introduction
The HCAB
Review of quality-of-life indicators
Setting up and running continuing care clinics
PET loss support groups
CPD opportunities
Resources and useful websites
References
Dealing with difficult situations
Introduction
The use of veterinary communication skills at the end of life
A seven-step approach to communication at end-of-life
Euthanasia - before, during and after
Welfare concerns
Informed clients
Communicating cost
Dealing with anger
Communication of mistakes
References
Communicating with colleagues
Introduction
The team and its leader
Induction schemes and mentoring
Appraisals
Exit interview
Delegation
Standard operating procedures
Staff suggestion scheme
Practice meetings
Reporting structure
Rotas
Interpractice communication
References
Communicating with a wider audience
Public speaking for beginners
Veterinary medicine and the media - a meeting of two worlds
References
Communication and self-care in the veterinary profession Communication, Stress and the Individual
The first step to inner freedom
Moving from victim to victor
Implementing change
Learning assertiveness skills and becoming an assertive individual
Beyond words: Communication, social relationship and health
David Bartram
The disclosure phenomenon
Importance of social relationships
The role of telephone support helplines
Summary and conclusions
Acknowledgements
References (Communication, Stress and the Individual)
Further Reading (Communication, Stress and the Individual)
References (Beyond words: Communication, social relationships and health)
Index