Global Logistics Management A Competitive Advantage for the 21st Century

ISBN-10: 1405127139

ISBN-13: 9781405127134

Edition: 2nd 2006 (Revised)

Authors: Kent N. Gourdin

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This second edition of Global Logistics Management has been thoroughly revised and updated, and new examples have been added reflecting recent developments in the field. This new edition: Helps readers to understand and appreciate the power of managing logistics for profit and competitive advantage Educates readers about the nature of individual logistics activities and how they can be woven together Contains a global focus throughout, with examples drawn from various parts of the world Has been thoroughly revised and updated throughout to keep it current Now includes new examples reflecting recent developments and current preoccupations, including security and global instability. Visit the accompanying website at to download PowerPoint slides to supplement the book.
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Book details

List price: $65.00
Edition: 2nd
Copyright year: 2006
Publisher: John Wiley & Sons, Incorporated
Publication date: 2/10/2006
Binding: Paperback
Pages: 344
Size: 6.75" wide x 9.75" long x 1.00" tall
Weight: 0.594
Language: English

Introduction to Logistics
Logistics: The Historical Perspective
Logistics: The Modern Perspective
Components of a logistics system
The role of logistics in the organization
Logistics as a Source of Competitive Advantage
Why Is Management Interest in Logistics Growing?
Trends in global trade
Customers are demanding greater value
Transportation privatization and liberalization
Transportation security
Environmental concerns
Changing view of inventory
Continuing advances in information technology
Electronic commerce
Logistics in the Global Organization
Conceptual Model and Statement of Purpose
Chapter Summary
Study Questions
Logistics in the Organization
The Marketing/Logistics Partnership
Marketing and Logistics Channels
Alternative channel structures
Why do channels develop?
Channel flows
Designing effective channels
Environmental Issues
Marketing Issues
Channel management issues
Formal and informal channel relationships
Domestic versus global channels
Future trends in channel structures
Managing the Logistics System
Tradeoff Analysis
Enhancing Corporate Profitability with Logistics
Chapter Summary
Study Questions
Customer Service
What Is Customer Service?
Elements of Customer Service
Customer Service in a Global Setting
How Much Service Should Be Offered?
Barriers to Quality Customer Service
Controllable factors
Uncontrollable factors
Improving Customer Service Performance
The Consequences of Poor Customer Service
Improving Customer Service in Comparison to its Costs
Customer Service and the Internal Customer
Chapter Summary
Study Questions
Inventory Management
Inventory and Customer Service
Purposes of Inventory
Types of Inventory
Objectives of Inventory Management
Inventory costs
Managing inventory costs
Classic Inventory Models
Economic order quantity (EOQ) model
Modifications to the basic EOQ model
Model limitations
Fixed order point/fixed order quantity model
Fixed order interval model
Safety stock requirements
Inventory Management: Signs of Trouble
Improving Inventory Management
Materials Requirements Planning (MRP)
Distribution Resource Planning (DRP)
Just-In-Time (JIT) Inventory Management
Basic tenets of JIT
Advantages of JIT
Disadvantages of JIT
JIT II/vendor managed inventory (VMI)
The reality of JIT
Integrated Inventory Management: DRP, MRP, and JIT
Inventory Management in a Global Market
Chapter Summary
Study Questions
Global Transportation Systems
The Five Modes of Transportation
Road transport
Water carriage
Deregulation and Privatization of Transportation
Future directions
Government's Role in Transportation
Direct control and regulation of transport firms
Provision of transport infrastructure
Promulgating and enforcing environmental, safety, and security laws
Transportation Security
Intermodal Transportation
Ocean transport
Motor transport
Infrastructure issues
Concluding comments
Chapter Summary
Study Questions
Transportation Management Issues
Developing Win/Win Shipper/Carrier Relationships
Transport Pricing
Market structure models
Relevant market area
Shipper demand
Carrier costs
Pricing in Practice
Price negotiation: the carrier's perspective
Price negotiation: the shipper's perspective
Private Transportation
Other Issues Affecting Transportation Cost and Service
Infrastructure availability and condition
Environmental and quality of life issues
Customs and cargo security
Carrier safety
Chapter Summary
Study Questions
The Strategic Role of Warehousing in Logistics
Functions of Warehousing
Warehouse Roles
Warehouse Location Issues
Centralized versus decentralized warehouses
Selecting specific sites
Warehousing Alternatives
Private warehousing
Contract warehousing
Public warehouses
Warehousing Strategies
Warehousing Concerns in Overseas Markets
Chapter Summary
Study Questions
Materials Handling and Packaging
Basic Warehouse Design
Manual Versus Automated Materials Handling Systems
Manual warehouses
Automated warehouses
Manual versus automated: making the choice
Trends in Materials Handling
Total integration
Flexibility and modularity
Automated identification
Ease of use
Product Packaging
Types of packaging
Organizational influences on packaging
The role of packaging
Logistics packaging materials
Environmental issues
Packaging for global markets
Bar coding
Developments in packaging
Tradeoffs with other components of the logistics system
Chapter Summary
Study Questions
Managing Logistics Information
The Order Processing System
Logistics Information Systems
Environmental scanning
LIS and information management
Forecasting Methods
Qualitative forecasts
Time-series methods
Causal methods
Forecasting logistics needs
Selecting the right forecasting technique
Using Information to Link a Global Logistics System Together
Electronic data interchange (EDI)
Impediments to global implementation of EDI procedures
Developments in Logistics Information Systems
The Internet and electronic commerce
Open-systems computer networks
Wireless communication
Multidimensional bar codes
Radio frequency identification (RFID) technology
Other advances in communications
Chapter Summary
Study Questions
Inbound Logistics and Purchasing
The Growing Importance of Inbound Logistics
Inbound Logistics Activities
Customer service
Inventory management
Warehousing and storage
Information management
Salvage and waste disposal
Goals of purchasing
Purchasing tasks
Improving purchasing productivity
Organize for enhanced productivity
Management Techniques for Improving Materials Management
Chapter Summary
Study Questions
The Global Logistics Environment
The Global Supply Chain
Changing Market Opportunities
Emerging nations
Multilateral trade organizations
Global sourcing
Cultural Issues in Logistics
Alternative Global Distribution Strategies
International Documentation
Customs Regulations
Foreign Trade Zones
Logistics Intermediaries and Facilitators
Third-Party Logistics Providers
Controlling the Global Logistics System
Chapter Summary
Study Questions
Logistics Strategies
Corporate Strategic Planning
Formulating Logistics Strategy
Integrating the Logistics Channel
Implementing Logistics Strategies
Centralization of logistics activities versus decentralization
Third-party service providers
Logistics strategy and improved corporate performance
Future Issues That Will Affect Logistics
Implications for Logistics Managers
Chapter Summary
Study Questions
Developing High-Quality Logistics Systems
Basic Quality Concepts: The Internal Perspective
Process management
Employee outcomes
Organizational performances
Basic Quality Concepts: The External View
The Service Quality Model
Total Quality Management (TQM) in Logistics
Developing a Formal Quality Process
Quality Process Success Factors for Logistics Management
ISO 9001:2000 The International Quality Standard
The Cost of Quality
Chapter Summary
Study Questions
Improving Logistics Performance
Improving Organizational Performance
Continuous and breakthrough improvements
Basic Tools for Improving Logistics Performance
Process analysis tools
Statistical analysis tools
Activity-based costing
Effecting Meaningful Change
Logistics service quality
Process effectiveness
Impediments to Improved Logistics Performance
Failure to adopt the customer's viewpoint
Lack of requisite cost data
Lack of broad-based management skills
Failure to think of logistics as a system
Need for cultural change within the organization
Creating a World-Class Logistics System
Chapter Summary
Study Questions
Organizing for Logistics Effectiveness
Overview of Logistics Organizations
Building an Effective Logistics Organization
Scope of responsibility/span of control
The Role of Logistics in the Firm
Inter-organizational effectiveness
Variables Influencing Organizational Structure
Organization size
Corporate structure
Corporate strategy
The importance of logistics
Corporate information technology
Environmental uncertainty
Environmental heterogeneity
Reconciling Intra- and Inter-Organizational Issues
Moving Towards the "Best" Organizational Structure
Chapter Summary
Study Questions
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