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| Foreword | |
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| Introduction to IICs and OSS | |
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| OSS' Role | |
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| What are Some of These "Expectations?" | |
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| What is an Internet Infrastructure Company (IIC)? | |
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| IIC Business Models | |
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| Dependent on OSS and One Another | |
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| What is an OSS? | |
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| A Detailed Look at OSS | |
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| OSS Functionality | |
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| A Little History | |
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| Order Entry | |
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| Service Validation | |
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| Product Catalog | |
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| Service Reservation | |
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| Order Types | |
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| Order Management | |
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| Order Decomposition | |
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| Workflow Management | |
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| "Design and Assign" | |
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| Communication with Trading Partners | |
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| Interconnect Gateways | |
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| Gateway Components | |
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| Handling USOC Codes | |
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| Network Inventory | |
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| Inventory Management and Auto-Discovery | |
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| Provisioning and Activation | |
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| Flow-Through Provisioning | |
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| Activation | |
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| Provisioning with Trading Partners | |
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| Billing and Mediation | |
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| Mediation and Rating | |
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| Convergent Billing | |
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| The IP Effect | |
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| Billing Schemes | |
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| QoS and SLAs | |
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| Network and Trouble Management | |
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| Network Management Systems (NMSs) | |
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| Trouble Management Systems | |
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| Policy Management | |
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| OSS in the Cable World | |
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| OSS and the Web Portal | |
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| The Web Portal as an OSS Component | |
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| Defining eBusiness for the IIC Marketplace | |
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| Automating the Internet Infrastructure Supply Chain | |
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| What Stands in the Way? | |
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| Interconnection as a Choke Point | |
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| Lack of OSS Integration | |
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| Why the Focus on Technology? | |
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| TMN | |
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| The Internet Infrastructure Supply Chain: Basic Components | |
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| Wholesale-Retail: The DSL Example | |
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| Digging Deeper | |
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| Communicating with the Wholesalers | |
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| The Internet, Workflow and Gateways | |
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| Cable's Last Mile | |
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| Provisioning a Cable Modem | |
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| New Challenges for Cable OSS | |
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| Real-Time Provisioning | |
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| Open Access | |
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| Device Conflicts | |
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| The Growing Network | |
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| Voice Services | |
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| Infrastructure Services vs. Virtual Services | |
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| The Mobile World | |
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| The Mobile Supply Chain | |
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| OSS for the Mobile IIC | |
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| Basic Mobile Provisioning Process--CSR Based | |
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| Looking at Some Missing Pieces | |
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| Content Transformation | |
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| OSS for 2.5 and 3G Networks | |
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| Moving Forward | |
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| Developing an OSS Strategy | |
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| Value Proposition and Business Strategy | |
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| Products and Services Strategy | |
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| Network Strategy | |
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| Sales and Service Strategy | |
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| Budget and Investment Strategy | |
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| Funding Strategy | |
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| Operational Strategy | |
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| Configuration and Process | |
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| Enabling Competitive Differentiation | |
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| Business Partner Integration and eBusiness Capability | |
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| Flow-Through | |
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| Business Intelligence | |
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| Developing an Implementation Strategy | |
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| The Build vs. Buy Decision | |
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| Big Bang vs. Phased Deployment | |
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| The "Big Bang" Method | |
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| Developing a Phased Approach | |
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| Best-of-Breed vs. OSS-in-a-Box | |
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| In-House or Outsource? | |
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| Risk Mitigation Strategies | |
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| Lessons Learned | |
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| The Enterprise OSS Platform | |
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| OSS Vendors | |
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| Evaluating the OSS Vendor and its Goods | |
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| Vendor Origins | |
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| Understanding Vendor Solutions | |
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| Customization vs. Configuration | |
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| Packages, Frameworks and Toolkits, and End-to-End Solutions | |
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| Evaluating OSS Solutions and Vendors | |
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| Common Pitfalls | |
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| Evaluating the Applications | |
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| Building the OSS Platform | |
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| Tackling Implementation and Configuration | |
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| The Web Portal's Role in OSS | |
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| B2B Wholesale Portals | |
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| Account Creation and Maintenance Transactions | |
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| Ordering Transactions | |
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| Trouble Ticketing Transactions | |
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| Billing Transactions | |
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| Business-to-Consumer (B2C) Portals | |
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| Building Effective Web Portals | |
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| Implementation and Architecture Case Studies | |
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| Integrating the OSS Platform | |
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| Common Integration Objectives | |
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| Order Flow-Through | |
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| Service Assurance Flow-Through | |
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| Integrated Customer View | |
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| Data Synchronization | |
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| The Integrated OSS Platform | |
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| Who Owns The Data? | |
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| What Are The Transactions That Flow Among Systems? | |
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| Sales Force Automation Transactions | |
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| Web-Based Care Transactions | |
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| Order Management and Provisioning Transactions | |
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| Billing Transactions | |
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| Business Goal: Service Assurance Flow-Through | |
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| Network Monitoring Transactions | |
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| Customer Relationship Management Transactions | |
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| Web-Based Care Transactions | |
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| Billing Transactions | |
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| Business Goal: Deriving Integrated Business Intelligence | |
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| Why Is Integration So Difficult? | |
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| Application Package Flexibility | |
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| Process and Data Assumptions | |
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| Application Programming Interfaces | |
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| Product Catalog Integration | |
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| Business-to-Business Integration | |
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| Integration Technologies | |
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| Getting to the Data | |
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| Integration Techniques | |
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| Point-to-Point Integration | |
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| Enterprise Application Integration (EAI) | |
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| EAI Functional Components | |
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| Other EAI Components | |
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| EAI Vs. Point-to-Point | |
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| What Connectors are Available? | |
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| Where Do I Manage Workflow? | |
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| What Kind of Skills Do I Need to Deploy EAI? | |
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| Is Enterprise Application Integration Possible? | |
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| How Much Time Does Integration Require? | |
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| Integration Approaches and Phased Implementation | |
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| Integration Case Studies | |
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| Sales Force Automation to Order Management | |
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| Order Management to Billing | |
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| Order Management to Network Activation | |
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| Service Assurance | |
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| Web Portal | |
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| Summing Up Integration | |
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| Supporting the Life of an OSS Integrated Platform | |
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| Moving to Production | |
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| Migration Phases | |
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| Lessons Learned in Conversion | |
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| Support Organization and Cost | |
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| Examining the IT Organization | |
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| Maintenance | |
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| Application Support | |
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| Costs | |
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| Configuration Management | |
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| Maintenance Models | |
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| Handling Mergers and Acquisitions | |
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| Next-Generation OSS | |
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| The Driving Force: The Next-Generation Network (NGN) | |
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| Driving Intelligence into the Network | |
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| Moving to Packets | |
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| IP Switching to the Core | |
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| QoS Guaranteed Service Delivery | |
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| The Converged Network | |
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| The Technologies and Protocols for NGN | |
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| Integrated Access Device (IAD) | |
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| Broadband Aggregator | |
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| MPLS | |
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| Softswitch | |
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| Next-Generation DLC | |
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| SIP | |
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| DOCSIS and PacketCable | |
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| 3G Wireless | |
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| Support for the Next-Generation OSS | |
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| Multi-Domain Management | |
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| QoS and SLA Management | |
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| Real-Time Usage Collection and Billing | |
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| User-Interface Considerations | |
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| Component-Based Architecture | |
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| Standards and Trends | |
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| The Standards: TeleManagement Forum--NGOSS Framework | |
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| The Web Services Revolution | |
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| What Are the ISVs Doing? | |
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| The Future of OSS | |
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| Network Intelligence and Service Logic | |
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| Application Services, Interactive Media and Billing | |
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| Interactive Television | |
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| Managing Where the Money Flows | |
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| Further eBusiness Requirements | |
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| Access--Privacy and Security | |
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| Integration | |
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| OSS Spending | |
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| The Effect of Globalization on OSS | |
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| Expertise | |
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| velOSSity | |
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| Glossary | |
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| Index | |