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Broadband Infrastructure The Ultimate Guide to Building and Delivering OSS/BSS

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ISBN-10: 140207378X

ISBN-13: 9781402073786

Edition: 2nd 2003

Authors: Shailendra Jain, Mark Hayward, Sharad Kumar

List price: $263.00
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The companies that provide the Internet to the rest of the world do not have the luxury of setting high expectations and assuming they will be met. These Internet infrastructure companies (IICs) are responsible for delivering the Internet's promise, including everything from eBusiness and mobile Internet applications to optical services and high-speed access. The Internet's audience takes this promise for granted, and IICs face the daunting challenge of making the Internet, and networks like it, do what the audience expects them to. To meet the expectations they face, IICs must harness the power of their operations support systems (OSSs) - the software systems in the background they use to…    
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Book details

List price: $263.00
Edition: 2nd
Copyright year: 2003
Publisher: Springer
Publication date: 5/31/2003
Binding: Hardcover
Pages: 282
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 1.386
Language: English

Introduction to IICs and OSS
OSS' Role
What are Some of These "Expectations?"
What is an Internet Infrastructure Company (IIC)?
IIC Business Models
Dependent on OSS and One Another
What is an OSS?
A Detailed Look at OSS
OSS Functionality
A Little History
Order Entry
Service Validation
Product Catalog
Service Reservation
Order Types
Order Management
Order Decomposition
Workflow Management
"Design and Assign"
Communication with Trading Partners
Interconnect Gateways
Gateway Components
Handling USOC Codes
Network Inventory
Inventory Management and Auto-Discovery
Provisioning and Activation
Flow-Through Provisioning
Provisioning with Trading Partners
Billing and Mediation
Mediation and Rating
Convergent Billing
The IP Effect
Billing Schemes
QoS and SLAs
Network and Trouble Management
Network Management Systems (NMSs)
Trouble Management Systems
Policy Management
OSS in the Cable World
OSS and the Web Portal
The Web Portal as an OSS Component
Defining eBusiness for the IIC Marketplace
Automating the Internet Infrastructure Supply Chain
What Stands in the Way?
Interconnection as a Choke Point
Lack of OSS Integration
Why the Focus on Technology?
The Internet Infrastructure Supply Chain: Basic Components
Wholesale-Retail: The DSL Example
Digging Deeper
Communicating with the Wholesalers
The Internet, Workflow and Gateways
Cable's Last Mile
Provisioning a Cable Modem
New Challenges for Cable OSS
Real-Time Provisioning
Open Access
Device Conflicts
The Growing Network
Voice Services
Infrastructure Services vs. Virtual Services
The Mobile World
The Mobile Supply Chain
OSS for the Mobile IIC
Basic Mobile Provisioning Process--CSR Based
Looking at Some Missing Pieces
Content Transformation
OSS for 2.5 and 3G Networks
Moving Forward
Developing an OSS Strategy
Value Proposition and Business Strategy
Products and Services Strategy
Network Strategy
Sales and Service Strategy
Budget and Investment Strategy
Funding Strategy
Operational Strategy
Configuration and Process
Enabling Competitive Differentiation
Business Partner Integration and eBusiness Capability
Business Intelligence
Developing an Implementation Strategy
The Build vs. Buy Decision
Big Bang vs. Phased Deployment
The "Big Bang" Method
Developing a Phased Approach
Best-of-Breed vs. OSS-in-a-Box
In-House or Outsource?
Risk Mitigation Strategies
Lessons Learned
The Enterprise OSS Platform
OSS Vendors
Evaluating the OSS Vendor and its Goods
Vendor Origins
Understanding Vendor Solutions
Customization vs. Configuration
Packages, Frameworks and Toolkits, and End-to-End Solutions
Evaluating OSS Solutions and Vendors
Common Pitfalls
Evaluating the Applications
Building the OSS Platform
Tackling Implementation and Configuration
The Web Portal's Role in OSS
B2B Wholesale Portals
Account Creation and Maintenance Transactions
Ordering Transactions
Trouble Ticketing Transactions
Billing Transactions
Business-to-Consumer (B2C) Portals
Building Effective Web Portals
Implementation and Architecture Case Studies
Integrating the OSS Platform
Common Integration Objectives
Order Flow-Through
Service Assurance Flow-Through
Integrated Customer View
Data Synchronization
The Integrated OSS Platform
Who Owns The Data?
What Are The Transactions That Flow Among Systems?
Sales Force Automation Transactions
Web-Based Care Transactions
Order Management and Provisioning Transactions
Billing Transactions
Business Goal: Service Assurance Flow-Through
Network Monitoring Transactions
Customer Relationship Management Transactions
Web-Based Care Transactions
Billing Transactions
Business Goal: Deriving Integrated Business Intelligence
Why Is Integration So Difficult?
Application Package Flexibility
Process and Data Assumptions
Application Programming Interfaces
Product Catalog Integration
Business-to-Business Integration
Integration Technologies
Getting to the Data
Integration Techniques
Point-to-Point Integration
Enterprise Application Integration (EAI)
EAI Functional Components
Other EAI Components
EAI Vs. Point-to-Point
What Connectors are Available?
Where Do I Manage Workflow?
What Kind of Skills Do I Need to Deploy EAI?
Is Enterprise Application Integration Possible?
How Much Time Does Integration Require?
Integration Approaches and Phased Implementation
Integration Case Studies
Sales Force Automation to Order Management
Order Management to Billing
Order Management to Network Activation
Service Assurance
Web Portal
Summing Up Integration
Supporting the Life of an OSS Integrated Platform
Moving to Production
Migration Phases
Lessons Learned in Conversion
Support Organization and Cost
Examining the IT Organization
Application Support
Configuration Management
Maintenance Models
Handling Mergers and Acquisitions
Next-Generation OSS
The Driving Force: The Next-Generation Network (NGN)
Driving Intelligence into the Network
Moving to Packets
IP Switching to the Core
QoS Guaranteed Service Delivery
The Converged Network
The Technologies and Protocols for NGN
Integrated Access Device (IAD)
Broadband Aggregator
Next-Generation DLC
DOCSIS and PacketCable
3G Wireless
Support for the Next-Generation OSS
Multi-Domain Management
QoS and SLA Management
Real-Time Usage Collection and Billing
User-Interface Considerations
Component-Based Architecture
Standards and Trends
The Standards: TeleManagement Forum--NGOSS Framework
The Web Services Revolution
What Are the ISVs Doing?
The Future of OSS
Network Intelligence and Service Logic
Application Services, Interactive Media and Billing
Interactive Television
Managing Where the Money Flows
Further eBusiness Requirements
Access--Privacy and Security
OSS Spending
The Effect of Globalization on OSS