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Milady's Soft Skills : Interpersonal Skills for the Beauty Industry DVD Series

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ISBN-10: 1401899404

ISBN-13: 9781401899400

Edition: 2007

Authors: Milady

List price: $525.00
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Description:

This DVD series is a primary supplement to Milady's core disciplines: Cosmetology, Nail Technology, Esthetics and Barbering. The perfection of soft skills is a vital factor for a professional to succeed. Mastering skills such as how to relate with clients, coworkers and managers, how to manage personal feelings and preferences at work and how to successfully make the transition from the school setting to the work environment are every bit as vital as knowing how to perform practical services. This product was designed to answer the salon owner's complaints that while new cosmetologists they will employ may be technically sound; many lack basic business, professional and communication skills…    
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Book details

List price: $525.00
Copyright year: 2007
Publisher: Delmar Cengage Learning
Publication date: 9/26/2006
Binding: DVD-ROM 
Pages: 250
Size: 7.25" wide x 9.25" long x 1.25" tall
Weight: 1.100
Language: English

Ethics
Honesty
Respect
Etiquette
Personal Appearance
Hygiene
Listening
Professionalism
Time Management
Resume Preparation
Interview Skills
Personal Communications
Effective Verbal & Non-Verbal Communications
Coworker Communications
Manager Relations Communications
Front-Desk Management
Scheduling
Communications with Unhappy Clients
Communications with Difficult Clients
Client Retention Strategies
Marketing Strategies
Retailing/Promotions
Team Building