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| Preface | |
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| How to Use This Book | |
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| Acknowledgments | |
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| Health Care Today | |
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| Your Career in Health Care | |
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| Your Future in Health Care | |
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| Essential Qualities of Health Care Workers | |
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| Occupational Profiles | |
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| Therapeutic and Treatment Occupations | |
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| Diagnostic Occupations | |
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| Health Information Management Occupations | |
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| Environmental Occupations | |
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| Standards for Health Care Workers | |
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| Getting Off to a Good Start | |
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| Learning to Think Like a Health Care Worker | |
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| Using Questions in Thinking | |
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| Problem-Solving Process | |
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| Establishing Good Work Habits | |
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| Getting the Most from Your Studies | |
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| Learning for Mastery | |
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| Current Health Care Systems and Trends | |
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| The Health Care Industry Today | |
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| Technological Advancements | |
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| Specialization | |
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| Aging Population | |
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| Increasing Costs | |
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| Health Care Facilities and Services | |
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| Hospitals | |
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| Ambulatory Services | |
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| Long-Term Care Facilities | |
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| Home Health Care Providers | |
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| Hospice | |
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| Consolidation of Health Care Services | |
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| Government Health Services | |
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| State Health Departments | |
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| Local Health Departments | |
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| Trends in Health Care | |
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| Wellness | |
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| Complementary Therapies | |
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| Challenges in Health Care Today | |
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| Access to Health Care | |
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| Social Conditions | |
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| Maintaining the Quality of Care | |
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| Public Health Concerns | |
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| Personal Responsibility for Health | |
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| Implications for Health Care Workers | |
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| Ethical and Legal Responsibilities | |
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| The Purpose of Ethics | |
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| Ethics and Health Care | |
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| Professional Codes of Ethics | |
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| Personal Values | |
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| Ethics and the Law | |
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| Guiding Principles of Health Care Ethics | |
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| Preserve Life | |
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| Stem-Cell Research | |
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| Do Good | |
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| Respect Autonomy | |
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| Uphold Justice | |
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| Be Honest | |
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| Be Discreet | |
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| Keep Promises | |
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| Do No Harm | |
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| Good Samaritan Laws | |
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| Handling Ethical Dilemmas | |
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| Who Decides? | |
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| The Language of Health Care | |
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| Medical Terminology | |
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| Importance of Medical Terminology | |
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| The Building Blocks of Medical Language | |
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| Roots and Combining Forms | |
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| Suffixes | |
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| Prefixes | |
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| Deciphering Medical Terms | |
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| Spelling and Pronunciation | |
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| Medical Abbreviations and Symbols | |
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| Medical Dictionary | |
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| Mastering Medical Terminology | |
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| Medical Math | |
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| Importance of Math in Health Care | |
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| Math Anxiety | |
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| Basic Calculations | |
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| Whole Numbers | |
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| Decimals | |
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| Fractions | |
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| Percentages | |
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| Ratios | |
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| Converting Decimals, Fractions, Percentages, and Ratios | |
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| Rounding Numbers | |
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| Solving Problems with Proportions | |
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| Estimating | |
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| Military Time | |
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| Roman Numerals | |
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| Angles | |
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| Systems of Measurement | |
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| Household System | |
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| Metric System | |
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| Apothecary System | |
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| Converting Systems of Measurement | |
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| Temperature Conversion | |
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| The Human Body | |
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| Organization of the Human Body | |
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| The Basis of Life | |
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| Cells | |
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| Tissues | |
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| Describing the Body | |
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| Body Planes | |
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| Directional Terms | |
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| The Body Cavities | |
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| Abdominal Descriptions | |
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| Structure and Function of the Human Body | |
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| The Importance of Anatomy and Physiology | |
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| Genetics | |
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| The Systems of the Body | |
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| Systems for Movement and Protection | |
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| Systems for Providing Energy and Removing Waste | |
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| Systems for Sensing, Coordinating, and Controlling | |
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| Systems for Producing New Life | |
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| Growth and Development | |
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| Knowing Your Patient | |
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| Life Stages | |
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| Prenatal | |
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| Infancy | |
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| Toddler | |
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| Preschooler | |
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| School-Age Child | |
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| Adolescence | |
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| Young Adulthood | |
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| Middle Adulthood | |
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| Later Adulthood | |
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| Care Considerations | |
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| Future Trends | |
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| Death and Dying | |
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| Personal and Workplace Safety | |
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| Body Mechanics | |
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| The Importance of Prevention | |
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| General Guidelines | |
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| Back Belts | |
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| Computers and Ergonomics | |
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| Use of a Mouse as Pointing Device | |
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| Visual Problems | |
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| Infection Control | |
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| Importance of Infection Control in Health Care | |
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| Microbiology | |
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| Types of Microbes | |
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| Chain of Infection | |
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| Scope of the Problem | |
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| Regulatory Agencies | |
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| Prevention through Asepsis | |
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| Breaking the Chain of Infection | |
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| Standard Precautions | |
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| Personal Protective Equipment | |
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| Transmission Precautions | |
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| Neutropenic Precautions | |
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| Antiseptics, Disinfectants, and Sterilization | |
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| Surgical Asepsis | |
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| The Risks | |
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| Hepatitis B | |
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| Human Immunodeficiency Virus | |
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| Tuberculosis | |
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| Other Infectious Organisms | |
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| Drug-Resistant Organisms | |
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| Reporting Accidental Exposure | |
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| Environmental Safety | |
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| Importance of Environmental Safety in Health Care | |
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| General Safety Guidelines | |
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| Moving Safely | |
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| Dressing for Safety | |
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| Working Safely with Patients | |
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| Protecting Yourself and Others | |
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| Reporting for Safety | |
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| Workplace Violence | |
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| Fire and Electrical Hazards | |
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| Chemical Hazards | |
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| Radiation Hazards | |
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| Infectious Waste | |
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| Oxygen Precautions | |
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| Emergency Disaster Plan | |
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| Bioterrorism | |
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| Triage | |
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| Behaviors for Success | |
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| Lifestyle Management | |
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| Importance of a Healthy Lifestyle | |
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| Habits and Health | |
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| Components of Healthy Living | |
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| Maintaining a Normal Weight | |
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| Sufficient Exercise | |
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| Adequate Sleep | |
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| Preventive Measures | |
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| Stress in Modern Life | |
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| External and Internal Stressors | |
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| Dealing with Stress | |
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| Minimizing Health Risks | |
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| Smoking | |
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| Substance Abuse | |
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| Occupational Hazards | |
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| Safe Sex | |
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| Burnout | |
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| Helping Patients Develop Healthy Lifestyles | |
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| Professionalism | |
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| The Meaning of Professionalism | |
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| Professional Attitude | |
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| Professional Behaviors | |
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| Professional Health Care Skills | |
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| Professional Appearance | |
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| Professional Distance | |
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| Professional Handling of Difficult Situations | |
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| Professional Acceptance of Criticism | |
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| Professional Organizations | |
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| Professional Leadership | |
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| Lifelong Learning | |
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| Importance of Lifelong Learning | |
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| Keeping Up with Changes in Health Care | |
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| Continuing Education Units | |
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| Ways to Earn CEUs | |
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| Self-Directed Learning | |
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| Communication in the Health Care Setting | |
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| The Patient as an Individual | |
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| Patients as Individuals | |
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| Philosophy of Individual Worth | |
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| Dealing with Prejudice | |
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| The Meaning of Culture | |
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| Individuals and Culture | |
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| Dominant Culture | |
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| Health Care Beliefs | |
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| Religious Beliefs and Health | |
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| Harmony and Health | |
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| Herbs and Plant Medicines | |
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| Determining Individual Needs | |
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| Maslow's Hierarchy of Human Needs | |
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| Patient Needs | |
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| Defense Mechanisms | |
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| Dealing with Loss | |
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| The Communication Process | |
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| Importance of Communication in Health Care | |
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| Communication and Patient Well-Being | |
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| The Communication Process | |
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| The Six Steps of the Communication Process | |
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| Patients with Special Needs | |
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| Patients Who Are Terminally Ill | |
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| Patients Who Are in Pain, Medicated, Confused, or Disoriented | |
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| Patients Who Have Hearing, Visual, or Speech Impairments | |
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| Patients Who Are Angry | |
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| Patients Who Do Not Speak English | |
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| Special Applications of Communication Skills | |
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| Telephone Communication | |
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| Patient Education | |
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| Group Presentations | |
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| Handling Gossip | |
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| Written Communication | |
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| Written Communication: A Vital Link in Health Care | |
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| The Components of Good Writing | |
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| Organizing Content | |
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| Business Letters | |
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| Using Form Letters | |
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| Writing Effective Letters | |
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| Business Letter Formats | |
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| Preparing Letters for Mailing | |
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| Memos | |
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| Meeting Agendas | |
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| Minutes of Meetings | |
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| Patient Education Materials | |
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| Confidentiality of Written Materials | |
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| Proofreading Written Work | |
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| Computers in Health Care | |
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| Computers in Health Care | |
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| Information Management | |
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| Creation of Documents | |
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| Spreadsheets | |
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| Integration of Operations | |
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| Diagnostics | |
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| Treatment | |
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| Patient Monitoring | |
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| Research | |
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| Education | |
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| Communication | |
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| Computer Basics | |
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| Computer Hardware | |
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| Storage of Information | |
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| Computer Software | |
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| Using Computers Effectively | |
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| Computer Security | |
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| Maintaining the Human Touch | |
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| Learning More about Computers | |
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| Documentation and Medical Records | |
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| Medical Documentation | |
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| Purposes of Medical Documentation | |
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| Characteristics of Good Medical Documentation | |
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| Making Corrections on Medical Documentation | |
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| Contents of the Medical Record | |
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| Progress Notes | |
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| Health Care Skills | |
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| Physical Assessment | |
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| General Assessment | |
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| Noting Variances from Normal | |
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| General Survey | |
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| Psychosocial Assessment | |
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| Physical Assessment | |
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| Pain Assessment | |
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| ADL Assessment | |
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| Vital Signs | |
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| Temperature | |
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| Pulse | |
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| Respirations | |
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| Blood Pressure | |
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| Height and Weight | |
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| Emergency Procedures | |
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| Emergency Situations | |
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| When an Emergency Occurs | |
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| Cardiopulmonary Resuscitation (CPR) | |
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| First Aid Procedures | |
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| Allergic Reactions | |
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| Bleeding and Wounds | |
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| Bone, Joint, and Muscle Injuries | |
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| Injuries to Facial Structures | |
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| Burns | |
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| Drug Abuse | |
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| Poisoning | |
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| Temperature-Related Illness | |
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| Other Conditions | |
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| Bandaging | |
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| Business of Caring | |
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| Controlling Health Care Costs | |
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| Paying for Health Care | |
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| Managed Care | |
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| Government Programs | |
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| Controlling Organizational Costs | |
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| Health Care Workers' Impact on Costs | |
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| Personal Efficiency | |
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| Acting with Thought | |
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| Performance Improvement and Customer Service | |
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| Quality of Care | |
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| Quality Improvement | |
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| Customer Service | |
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| Customer Satisfaction | |
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| Internal Customers | |
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| Securing and Maintaining Employment | |
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| Job Leads and the Resume | |
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| Overview of the Job Search | |
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| What Do You Have to Offer? | |
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| What Are Your Expectations? | |
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| Organizing Your Time | |
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| Organizing Your Space | |
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| Projecting a Professional Image | |
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| Finding Job Leads | |
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| Career Service Center | |
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| Networking | |
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| Clinical Experience | |
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| Job Fairs and Orientations | |
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| Help Wanted Ads | |
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| Cold Calls and Visits | |
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| Telephone Joblines | |
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| Internet | |
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| The Resume | |
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| Resume Contents | |
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| Formatting the Resume | |
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| Important Resume Guidelines | |
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| Recent Resume Trends | |
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| Cover Letters | |
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| Writing Good Cover Letters | |
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| Interview, Portfolio, and Application | |
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| The Job Interview | |
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| The Importance of Proper Preparation | |
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| Starting Off on the Right Foot | |
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| After the Interview | |
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| Additional Requirements | |
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| Accepting the Job | |
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| Declining the Job | |
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| Dealing with Rejection | |
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| Filling Out Applications | |
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| Successful Employment Strategies | |
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| Getting Off to a Good Start | |
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| Learning about the Job | |
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| Policies and Procedures | |
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| Probationary Period | |
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| Guidelines for Workplace Success | |
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| Act with Integrity | |
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| Demonstrate Loyalty | |
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| Observe the Chain of Command | |
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| Give a Full Day's Work | |
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| Become Part of the Team | |
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| Go Beyond the Minimum | |
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| Learn from Role Models and Mentors | |
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| Employment Laws | |
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| Grievances | |
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| Sexual Harassment | |
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| Tracking Your Progress | |
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| Moving On | |
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| If You Are Fired | |
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| Professional Development | |
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| Health Care Professional Organizations | |
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| Therapeutic and Treating Occupations | |
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| Dental Occupations | |
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| Emergency Medical Occupations | |
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| Medical Office Occupations | |
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| Mental Health Occupations | |
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| Nursing | |
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| Occupational Therapy | |
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| Pharmacy | |
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| Physical Therapy | |
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| Respiratory Therapy | |
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| Surgical | |
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| Vision Care | |
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| Diagnostic Occupations | |
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| Biometrics | |
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| Medical Laboratory | |
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| Radiology | |
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| Health Information Management Occupations | |
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| Environmental Occupations | |
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| Dietary Services | |
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| Biomedical Engineering | |
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| Useful Spanish Expressions for Health Care Workers | |
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| Glossary | |
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| References | |
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| Index | |