| |
| |
| Medical Assisting Skills CD-ROMs Quick Locator | |
| |
| |
| Index of Tables | |
| |
| |
| Index of Procedures | |
| |
| |
| Preface | |
| |
| |
| Acknowledgments | |
| |
| |
| Reviewers | |
| |
| |
| Dedication | |
| |
| |
| Appreciation to Delmar Learning | |
| |
| |
| How to Use This Book | |
| |
| |
| How to Use the Medical Assisting Skills CD-ROMs | |
| |
| |
| |
| Medical Health Care Roles and Responsibilities | |
| |
| |
| |
| Health Care Providers | |
| |
| |
| |
| A Brief History of Medicine | |
| |
| |
| |
| The Health Care Team | |
| |
| |
| |
| Medical Practice Specialties | |
| |
| |
| |
| The Medical Assistant | |
| |
| |
| |
| Training, Job Responsibilities, and Employment Opportunities | |
| |
| |
| |
| Personal Characteristics | |
| |
| |
| |
| Professionalism | |
| |
| |
| |
| Medical Ethics and Liability | |
| |
| |
| |
| Ethical and Legal Responsibilities | |
| |
| |
| |
| Professional Liability | |
| |
| |
| |
| Interpersonal Communications | |
| |
| |
| |
| Verbal and Nonverbal Messages | |
| |
| |
| |
| Behavioral Adjustments | |
| |
| |
| |
| Patients and Their Families | |
| |
| |
| |
| Office Interpersonal Relationships | |
| |
| |
| |
| The Office Environment | |
| |
| |
| |
| Safety, Security, and Emergency Provisions in the Medical Office | |
| |
| |
| |
| Efficient Office Design | |
| |
| |
| |
| Ergonomics in the Medical Office | |
| |
| |
| |
| Preparing for the Day | |
| |
| |
| |
| The Administrative Medical Assistant | |
| |
| |
| |
| Oral and Written Communications | |
| |
| |
| |
| Telephone Communications | |
| |
| |
| |
| Schedule Appointments | |
| |
| |
| |
| Written Communications | |
| |
| |
| |
| Receiving and Sending Office Communications | |
| |
| |
| |
| Office Management Equipment | |
| |
| |
| |
| Records Management | |
| |
| |
| |
| The Patient's Medical Record | |
| |
| |
| |
| Filing | |
| |
| |
| |
| Collecting Fees | |
| |
| |
| |
| Medical Care Expenses | |
| |
| |
| |
| Credit Arrangements | |
| |
| |
| |
| Bookkeeping Procedures | |
| |
| |
| |
| Computer Billing | |
| |
| |
| |
| Collecting Overdue Payments | |
| |
| |
| |
| Health Care Coverage | |
| |
| |
| |
| Fundamentals of Managed Care | |
| |
| |
| |
| Health Care Plans | |
| |
| |
| |
| Preparing Claims | |
| |
| |
| |
| Medical Office Management | |
| |
| |
| |
| The Language of Banking | |
| |
| |
| |
| Currency, Cash, and Petty Cash | |
| |
| |
| |
| Salary, Benefits, and Tax Records | |
| |
| |
| |
| General Management Duties | |
| |
| |
| |
| The Clinical Medical Assistant | |
| |
| |
| |
| Preparing for Clinical Duties | |
| |
| |
| |
| Guidelines for the Personal Safety and Well-being of Staff and Patients | |
| |
| |
| |
| Infection Control | |
| |
| |
| |
| Beginning the Patient's Record | |
| |
| |
| |
| Medical History | |
| |
| |
| |
| Triage | |
| |
| |
| |
| Vital Signs | |
| |
| |
| |
| Preparing Patients for Examinations | |
| |
| |
| |
| Procedures of the Eye and Ear | |
| |
| |
| |
| Positioning and Draping for Examinations | |
| |
| |
| |
| Preparing Patients for Examinations | |
| |
| |
| |
| Assisting with Special Examinations | |
| |
| |
| |
| Specimen Collection and Laboratory Procedures | |
| |
| |
| |
| The Microscope | |
| |
| |
| |
| Capillary Blood Tests | |
| |
| |
| |
| Venous Blood Tests | |
| |
| |
| |
| Body Fluid Specimens | |
| |
| |
| |
| Bacterial Smears and Cultures | |
| |
| |
| |
| Diagnostic Tests, X-Rays, and Procedures | |
| |
| |
| |
| Diagnostic Tests | |
| |
| |
| |
| Cardiology Procedures | |
| |
| |
| |
| Diagnostic Procedures | |
| |
| |
| |
| Diagnostic Radiological Examinations | |
| |
| |
| |
| Minor Surgical Procedures | |
| |
| |
| |
| Assisting with Medications | |
| |
| |
| |
| Prescription and Nonprescription Medications | |
| |
| |
| |
| Methods of Administering Medications | |
| |
| |
| |
| Injections and Immunizations | |
| |
| |
| |
| Emergencies, Acute Illness, Accidents, and Recovery | |
| |
| |
| |
| Managing Emergencies in the Medical Office | |
| |
| |
| |
| Acute Illness | |
| |
| |
| |
| First Aid in Accidents and Injuries | |
| |
| |
| |
| Recovering Function and Mobility | |
| |
| |
| |
| Behaviors and Health | |
| |
| |
| |
| Behaviors Influencing Health | |
| |
| |
| |
| Nutrition, Exercise, and Weight Control | |
| |
| |
| |
| Habit-Forming Substances | |
| |
| |
| |
| Stress and Time Management | |
| |
| |
| |
| Related Therapies | |
| |
| |
| |
| Employability Skills | |
| |
| |
| |
| Achieving Satisfaction in Employment | |
| |
| |
| |
| The Job Search | |
| |
| |
| |
| Getting the Job and Keeping It | |
| |
| |
| |
| AAMA Medical Assistant Role Delineation Chart and Grid--Correlation of Text to AAMA Role Delineation Study | |
| |
| |
| |
| CAAHEP Standards for Curriculum and Grid--Correlation of Text to CAAHEP Standards | |
| |
| |
| |
| ABHES Course Content Requirements and Grid--Correlation of Text to ABHES Requirements | |
| |
| |
| |
| Registered Medical Assistant (RMA [AMT]) Certification Competencies | |
| |
| |
| |
| Site Review Checklists | |
| |
| |
| |
| Converting Measurements; Medical Symbols; Abbreviations; and Terminology | |
| |
| |
| Glossary | |