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Driving Change The UPS Approach to Business

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ISBN-10: 1401302882

ISBN-13: 9781401302887

Edition: N/A

Authors: Mike Brewster, Frederick Dalzell

List price: $24.95
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Book details

List price: $24.95
Publisher: Hyperion Press
Publication date: 6/12/2007
Binding: Hardcover
Pages: 304
Size: 6.50" wide x 9.50" long x 1.00" tall
Weight: 1.188
Language: English

AMEY STONE has ten years' experience as a financial writer, including seven years with BusinessWeek, two with SmartMoney, and one with Financial Planning magazine. She is currently an associate editor at BusinessWeek Online, where she cowrites the daily "Street Wise" column. MIKE BREWSTER is the former editor of LeadersOnline, a magazine devoted to executive leadership and career management. He previously worked as a sportswriter in upstate New York and served as a director of communications at global consulting firm KPMG.

Karen L. O'Brien is Professor in the Department of Sociology and Human Geography at the University of Oslo.Frederick Dalzell received his PhD in the History of American Civilization from Harvard University and has been a researcher at Harvard Business School. He is the coauthor of Changing Fortunes: Remaking the Industrial Corporation and Driving Change: The UPS Approach to Business.

Acknowledgments
Prologue: On the Road with UPS
The "Big Idea": Culture as Competitive Advantage
Constructive Dissatisfaction and the Quest for Continuous Improvement
A Common and Uncommon Carrier: Accomplishing Transformation
Rising to the FedEx Challenge: Building an Airline
Beyond the Golden Link: Going International
Creating a Truly Global Business
The Technology Company That Delivers Packages
The Ownership Company
Synchronizing Global Commerce, One Supply Chain at a Time
One Company, One-to-One
Epilogue: Revealing the "Secret Sauce" at UPS