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Zingerman's Guide to Giving Great Service

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ISBN-10: 1401301436

ISBN-13: 9781401301439

Edition: 2004

Authors: Ari Weinzweig

List price: $16.99
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Book details

List price: $16.99
Copyright year: 2004
Publisher: Hyperion Press
Publication date: 12/1/2004
Binding: Hardcover
Pages: 144
Size: 5.25" wide x 7.75" long x 0.75" tall
Weight: 0.550

she is the author of five cookbooks, including the award winning Desserts by Pierre Herme & Baking with Julia. She is a columnist for Bon Appetit & her articles & recipes have appeared in The New York Time, Food & Wine & other national publications.Ari Weinzweig is the founding partner of Zingerman's Community of Businesses, including Zingerman's Delicatessen, Zingerman's Creamery, and Zingerman's Bakehouse.

Preface
Teaching It: Effective training on the art of giving great service
Defining It: Zingerman's recipe for successful service
Living It: Making the recipe a reality
Measuring It: Setting up a scorecard for service
Rewarding It: Appreciating great service givers
Final Thoughts
Handy service tools