Susan M. Sanderson, senior technical writer for Chestnut Hill Enterprises, Inc., has developed successful products for McGraw-Hill for more than 13 years. She has authored all Windows-based editions of Computers in the Medical Office. She has also written Patient Billing, Capstone Billing Simulation, and MediSoft simulations for other medical office/insurance programs. Susan has experience in working with instructors to site-test materials and has provided technical support to McGraw-Hill customers. Susan has experience in business training, instructional design, and computer-based presentations. She is a graduate of Drew University, with further study at Columbia University.