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| What is Culture? | |
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| What is Culture? | |
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| Models for Analyzing Culture | |
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| The Iceberg Analogy or Model | |
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| Theories of Intercultural Relations | |
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| Cross-Cultural and Intercultural Communication | |
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| Differences and Similarities | |
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| Contrast Culture Continuum | |
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| Realistic Cultural Empathy | |
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| Reprints: | |
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| Hall and Hall, "How Cultures Collide" | |
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| "The Role of Perception in Communication" | |
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| "On Gemeinschaft and Gesellschaft" | |
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| Communicating Across Cultures | |
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| Communication and Culture | |
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| Verbal and Nonverbal Communication | |
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| Interpersonal Communication and Thought Patterns | |
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| Friendship, Dating, and Action Chains | |
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| The Frustrations of Intercultural Meetings | |
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| Racial and Gender Differences in Communication Styles | |
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| Reprints: | |
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| "Communication without Words" | |
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| "Cultural Differences in Crisis Communication" | |
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| Intercultural Competence | |
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| Living and Working in a Multicultural World | |
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| Intercultural Competence | |
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| Intercultural Education, Training, and Research: an Historical Overview | |
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| Public Diplomacy, Exchange of Scholars, and Study Abroad | |
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| Race Relations, Identity Movements, and Diversity Training | |
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| Understanding American Culture | |
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| Individual Achievement and Action | |
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| A Distrust of an Overly Powerful Central Government | |
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| The Melting Pot Myth | |
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| Diversity in the Workplace | |
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| Ethics and Intercultural Relations Training | |
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| Bad training may be worse than no training | |
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| Don't always give people what they want. It might not be what they need | |
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| Primum non nocere | |
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| Professional behavior is ethical behavior | |
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| Practice what you preach | |
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| The Future of Intercultural Relations | |
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| Reprints: | |
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| "The Intercultural Meeting" | |
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| "Culture Matters" | |
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| "The Chinese Practice of Guanxi" | |
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| "Islamophobia and Homophobia" | |
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| Cross-Cultural Adaptation | |
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| The Dynamics of Cross-Cultural Adaptation | |
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| Entry Stress or Culture Shock | |
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| The U-Curve of Cross-cultural Adaptation | |
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| Causes of Culture Shock | |
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| Collision of Internal Cultures | |
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| Breakdown of Communication | |
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| The Loss of Cues or Reinforcers | |
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| Identity Crisis | |
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| The Reactions or "Symptoms" of Culture Shock and Coping Strategies | |
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| "Out of Control" | |
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| Flight | |
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| Fight | |
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| Filter | |
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| Flex Behavior - A Proactive Response to Culture Shock | |
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| A Few Coping Strategies | |
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| Helping Sojourners Through the Adjustment Cycle | |
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| Support from Home and from Hosts | |
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| Some Danger Signs | |
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| Reverse Culture Shock | |
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| Good News-Bad News | |
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| The W-Curve of Cross-Cultural Adaptation | |
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| Why is Reverse Culture Shock Worse than Culture Shock? | |
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| The Causes of Reverse Culture Shock | |
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| The "Uncle Charlie Syndrome" | |
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| Unrealistic Expectations and New Ascribed Roles and Status | |
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| Reactions or "Symptoms" of Reverse Culture Shock | |
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| A Few Reentry Coping Strategies | |
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| Cross-Cultural Education and Training | |
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| Types of Programs | |
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| A Word about Safety and Security Overseas | |
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| Selection | |
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| Impact on the Family | |
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| Reprints: | |
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| "Dimensionalizing Cultures" | |
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| "Building a 'Cultural Index' to World Airline Safety" | |
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| Culture and Identity | |
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| Who Am I? | |
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| Third Culture Kids (TCKs) | |
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| Characteristics of TCKs | |
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| Multicultural Persons | |
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| TCK and Multicultural People as Outsiders | |
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| Barack Obama | |
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| Generational Cultures | |
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| Communications, Technology and Youth | |
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| Conflict between Generations | |
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| Reprints: | |
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| "Third Culture Persons" | |
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| "Why Johnny Can't Disobey" | |
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| International Conflict and Intercultural Relations | |
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| Foreign Policy and Culture | |
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| The Impact of the Mass Media | |
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| International Conflict | |
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| National Images | |
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| Melodrama and Tragedy | |
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| Intercultural Aspects of Conflict | |
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| Intercultural Aspects of Negotiation | |
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| Culture and Conflict Resolution | |
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| Intercultural Relations and Globalization | |
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| Reprints: | |
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| "The Face of the Enemy" | |
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| "Faces of the Enemy" | |
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| "Cognitive Dissonance and International Relations" | |
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| "International Negotiation: Cross-Cultural Perspective" | |
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| Endnotes | |
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| Copyright Acknowledgments | |
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| Index | |