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New Public Service Serving, Not Steering

ISBN-10: 1138891258

ISBN-13: 9781138891258

Edition: 4th 2015 (Revised)

Authors: Janet V. Denhardt, Robert B. Denhardt

List price: $57.95
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Description:

The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) Serve citizens, not customers; (2) Seek the public interest; (3) Value citizenship and public service above entrepreneurship; (4) Think strategically, act democratically; (5) Recognize that accountability isn't simple; (6) Serve, rather than steer; and (7) Value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The Fourth Edition includes a new chapter which examines how the role and significance of these New Public Service values have expanded in practice and research over the past fifteen years. All students and serious practitioners in public administration and public policy should read this book. While the debate about governance will surely continue for many years, this compact, clearly written volume that both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice.
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Book details

List price: $57.95
Edition: 4th
Copyright year: 2015
Publisher: Routledge
Publication date: 3/16/2015
Binding: Paperback
Pages: 256
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 1.122
Language: English

Janet V. Denhardt is the Chester A. Newland Professor of Public Administration and Director of the University of Southern California Price School of Public Policy in Sacramento.nbsp; Her teaching and research interests focus on organization theory, organizational behavior, and leadership. She is co-author of Managing Human Behavior in Public and Nonprofit Organizations, Third Edition. Her most recent book, The Dance of Leadership, was preceded by The New Public Service, Managing Human Behavior in Public and Non-Profit Organizations, and Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service. Prior to joining the faculty at the University of Southern California, Dr. Denhardt taught at Arizona State University, Eastern Washington University, and served in a variety of administrative and consulting positions.

Robert B. Denhardt is Professor of Leadership in the Sol Price School at the University of Southern California, Regents Professor Emeritus at Arizona State University, and Distinguished Visiting Scholar at the University of Delaware. Dr. Denhardt is a past president of the American Society for Public Administration and a member of the National Academy of Public Administration. Dr. Denhardt has published a dozen books, including Managing Human Behavior in Public and Nonprofit Organizations, The Dance of Leadership; The New Public Service, Theories of Public Organization; Public Administration: An Action Orientation; In the Shadow of Organization; and The Pursuit of Significance.