Guide to Computer User Support for Help Desk and Support Specialists

ISBN-10: 113318782X

ISBN-13: 9781133187820

Edition: 5th 2013

Authors: Fred Beisse

List price: $186.95
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Description:

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
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Book details

List price: $186.95
Edition: 5th
Copyright year: 2013
Publisher: Course Technology
Publication date: 3/26/2012
Binding: Paperback
Pages: 688
Size: 7.25" wide x 9.00" long x 1.25" tall
Weight: 2.288
Language: English

Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.

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