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ITIL Foundation Exam Study Guide

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ISBN-10: 1119942756

ISBN-13: 9781119942757

Edition: 2012

Authors: Liz Gallacher, Helen Morris

List price: $24.99
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Description:

Everything you need to prepare for the ITIL examThe ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.Offers an introduction to IT service management and ITIL V3 service strategyHighlights the topics of service design and development and the service…    
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Book details

List price: $24.99
Copyright year: 2012
Publisher: John Wiley & Sons, Limited
Publication date: 8/24/2012
Binding: Paperback
Pages: 408
Size: 7.50" wide x 9.50" long x 1.00" tall
Weight: 1.650
Language: English