Skip to content

Managing Customer Experience and Relationships A Strategic Framework

Best in textbook rentals since 2012!

ISBN-10: 1119236258

ISBN-13: 9781119236252

Edition: 3rd 2016

Authors: Don Peppers, Martha Rogers, Philip Kotler

List price: $158.95
Blue ribbon 30 day, 100% satisfaction guarantee!
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!

Description:

The new edition contains principles that serve as a useful underpinning for understanding how to build and manage customer relationships.  It will contain updated examples, case studies, and references with contributing works from various global industry leaders. 
Customers also bought

Book details

List price: $158.95
Edition: 3rd
Copyright year: 2016
Publisher: John Wiley & Sons, Limited
Publication date: 11/4/2016
Binding: Hardcover
Pages: 624
Size: 7.00" wide x 9.50" long x 1.00" tall
Weight: 2.882
Language: English

Wesley Schultz is Professor of Psychology at California State University, San Marcos. His expertise is in social psychology, environmental psychology, and statistics. His work in these areas has focused particularly on social influence, and effective strategies for promoting conservation behavior. He has published extensively in these areas, with recent books on the Psychology of Sustainable Development (Kluwer, 2002), Attitudes and Opinions (Erlbaum, 2005), and Social Psychology: An Applied Perspective (Prentice-Hall, 2000). Over the past 10 years, he has published more than 40 book chapters and peer-reviewed articles, and given hundreds of professional and invited presentations around the…