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Transforming Health Care Leadership A Systems Guide to Improve Patient Care, Decrease Costs, and Improve Population Health

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ISBN-10: 1118505638

ISBN-13: 9781118505632

Edition: 2014

Authors: Michael Maccoby, Clifford L. Norman, Richard Margolies, C. Jane Norman

List price: $57.25
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Health care organizations are challenged to improve care at the bedside for patients, learn from individual patients to improve population health, and reduce per capita costs. To achieve these aims, leaders are needed in all parts of the organization need positive solutions. Transforming Health Care Leadershipprovides healthcare leaders with the knowledge and tools to master the unprecedented level of change that health care organizations and their leaders now face. It also challenges management myths that served in bureaucracies but mislead in learning organizations.
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Book details

List price: $57.25
Copyright year: 2014
Publisher: John Wiley & Sons, Incorporated
Publication date: 8/5/2013
Binding: Hardcover
Pages: 416
Size: 6.50" wide x 9.50" long x 1.00" tall
Weight: 1.716
Language: English

#60;b#62;Gerald J. Langley#60;/b#62; is a statistician, author, and consultant, and co-founder of Associates in Process Improvement (API), a consulting firm that specializes in the improvement of quality and productivity.#60;p#62;#60;b#62;Ronald D. Moen#60;/b#62; is a statistician, consultant, and teacher to industry, government, and education. He is co-founder of API.#60;p#62;#60;b#62;Kevin M. Nolan#60;/b#62; is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity.#60;p#62;#60;b#62;Dr. Thomas W. Nolan#60;/b#62; is a statistician, author, and consultant,…    

Figures, Tables, Exhibits
The Authors
The Challenge to Health Care Organizations and Creating the Leadership Team
Introduction: From Management Myths to Strategic Intelligence
Plan of the Book
Part 1: The Challenge to Health Care Organizations and Creating the Leadership Team
Part 2: Strategic Intelligence and Profound Knowledge for Leading
Part 3: Learning from Other Leaders and Creating a Path Forward
Key Terms
Why and How Health Care Organizations Need to Change
The Purpose of the Preliminary Research
The Model of Change
Changing Modes of Production in Health Care
Health Care in Learning Organizations
Leadership for Learning
The Human Side of Change
Approach to Service
The Role of Culture
The Mayo Model
Key Terms
Leading Health Care Change
Key Terms
Developing a Leadership Philosophy
How to Develop a Philosophy
Ethical and Moral Reasoning
Levels of Moral Reasoning
Practical Values
Gap Analysis
Definition of Results
Using the Purpose to Define Results: Cherokee Nation Health Services
The Mayo Clinic Organization Philosophy
Key Terms
Strategic Intelligence and Profound Knowledge for Leading
Leading with Strategic Intelligence and Profound Knowledge
Visioning as Designing the Idealized Organization
Profound Knowledge
Understanding Systems
Understanding Variation
Understanding Psychology
Understanding Theory of Knowledge
Employing Strategic Intelligence and Profound Knowledge
Key Terms
Changing Health Care Systems with Systems Thinking
What Do We Mean by Process?
Two Kinds of Complexity
Classifications of Processes
Defining the System
Why Systems Thinking Is Difficult
Changing a System
Leverage, Constraints, and Bottlenecks
Systems and People: Improving Behavior
Key Terms
Statistical Thinking for Health Care Leaders: Knowledge About Variation
Interpretation of a Control Chart
Avoiding the Two Kinds of Mistakes in Reacting to Variation
Graphical Display Using Statistical Thinking
Power of Simple Run Charts for Data Display
Leadership to Improve Population Health
Key Terms
Understanding the Psychology of Collaborators
Personality Intelligence
Talents and Temperament
Social Character
Motivational Types
Identities and Philosophy
Bureaucratic and Interactive Values
Bureaucratic and Interactive
Motivation: Popular Ideas to Unlearn
Maslow's Hierarchy of Needs Theory
Maccoby's Critique of Maslow's Theory
Hawthorne Experiments: Maccoby Critique
Using Personality Intelligence
Creating the Environment for Intrinsic Motivation: The Five Rs of Motivation and the Seven Value-Drives
Leading with the Heart
Disciplines of the Heart
Seeing Things as They Are-Deep Listening
Listening and Responding to Others
Key Terms
A Health Care Leader's Role in Building Knowledge
How Do Theories Evolve?
Learning and Continuous Improvement
Shared Meaning and Operational Definitions
Utilizing a Standard Methodology for Learning in the Organization
Using Multiple PDSA Cycles to Build Knowledge
The Leader as Learner and Teacher
Key Terms
Learning from Other Leaders and Creating a Path Forward
Three Case Studies: Mastering Change
Case Study A: System for Mastering Change in J�nk�ping County Council, Sweden
Case Study B: A Medical Director-Leader Improves Care in Dialysis Clinics
Case Study C: Building a Learning Organization at OCHIN, Portland, Oregon, United States
Key Terms
Leading Change: First Steps in Employing Strategic Intelligence to Get Results
Assessing and Defining Purpose for the Organization
Assessing the Learning Organization
Aligning Roles to Support the Organization's Purpose
Leading Health Care
Developing a Leadership Philosophy and Practical Values
Summarizing and Interpreting Results from the Practical Values Gap Survey for Leadership Team Learning
Strategic Intelligence and Profound Knowledge for Changing Systems
Summarizing and Interpreting Results from the Strategic Intelligence Inventory for Leadership Team Learning
Developing Personality Intelligence
Systems Thinking: Creating a System Map of Your Organization
Process of Change: Idealized Design
Understanding the Psychology of Partners and Collaborators
Translating the Vision and Strategy to Actionable Approaches
Leading Individual and Team Improvement Efforts to Achieve the Vision
The Sponsor Report: Keeping Leaders in the Communication Loop
Learning from Improvement Efforts
Redeployment of Resources
Removing Barriers and Obstacles
Key Terms
Leadership Personality Survey
Social Character Questionnaire
Scoring of Social Character Questionnaire
Understanding Leadership Personality
The Caring (Freud's Erotic) Leadership Personality
The Visionary (Freud's Narcissistic) Leadership Personality
The Exacting (Freud's Obsessive) Leadership Personality
The Adaptive (Fromm's Marketing) Leadership Personality
Leadership Personality Examples
Combinations of Types
CARING-Dominant Mixed Leadership Types
VISIONARY-Dominant Mixed Leadership Types
EXACTING-Dominant Mixed Leadership Types
ADAPTIVE-Dominant Mixed Leadership Types
Mixed Type and Social Character
Farming-Craft Social Character
Bureaucratic Social Character
Interactive Social Character