| |
| |
| Preface | |
| |
| |
| Acknowledgments | |
| |
| |
| |
| Key Change Drivers and Trends Impacting the CIO Role Today | |
| |
| |
| |
| Why the Role of the CIO Continues to Change | |
| |
| |
| The State of the CIO | |
| |
| |
| How Important Are Core Technology Skills? | |
| |
| |
| What Did I Do to Prepare? | |
| |
| |
| Recommendations | |
| |
| |
| Notes | |
| |
| |
| |
| Technologies and Trends Driving Today's IT Innovation | |
| |
| |
| Follow the Money | |
| |
| |
| The Major Technology Trends Driving Change | |
| |
| |
| Predictions for the Future | |
| |
| |
| What Did I Do to Prepare? | |
| |
| |
| Recommendations | |
| |
| |
| Notes | |
| |
| |
| |
| IT Standards and Governance and the Impact of Consumer Devices | |
| |
| |
| IT Governance and Its Benefits | |
| |
| |
| How IT Trends Affect IT Governance | |
| |
| |
| Portfolio Management of IT | |
| |
| |
| The IT Strategic Plan | |
| |
| |
| What Did I Do to Prepare? | |
| |
| |
| Recommendations | |
| |
| |
| Notes | |
| |
| |
| |
| Service Level Agreements: A Key to Improved Customer Expectations and Better Contracts | |
| |
| |
| Service in the Age of the Customer | |
| |
| |
| Service Level Agreements | |
| |
| |
| Annual Staff and Customer Surveys | |
| |
| |
| Vendor Scorecarding | |
| |
| |
| What Did I Do to Prepare? | |
| |
| |
| Recommendations | |
| |
| |
| Notes | |
| |
| |
| |
| Today's CIO: The Teacher to the C-Suite | |
| |
| |
| Gaps in Expectations between CIOs and CEOs and other C-Level Executives | |
| |
| |
| Educating the C-Suite | |
| |
| |
| Creating a High-Performing IT Team through Education | |
| |
| |
| What Did I Do to Prepare? | |
| |
| |
| Recommendations | |
| |
| |
| Notes | |
| |
| |
| |
| The Modern-Day CIO | |
| |
| |
| |
| What Executive Recruiters Are Looking for, from Consulting Experience to Leadership Skills | |
| |
| |
| How to Get Noticed | |
| |
| |
| Leading Generation Y and Mentoring | |
| |
| |
| Tomorrow's Leadership Skills | |
| |
| |
| What Did I Do to Prepare? | |
| |
| |
| Recommendations | |
| |
| |
| Notes | |
| |
| |
| |
| Cloud Computing Strategies and Risks | |
| |
| |
| A Cloud Computing Overview | |
| |
| |
| Growth Trends and Costs | |
| |
| |
| The Security and Risks of Cloud Computing | |
| |
| |
| Integrating with the Cloud | |
| |
| |
| What Did I Do to Prepare? | |
| |
| |
| Recommendations | |
| |
| |
| Notes | |
| |
| |
| |
| The Consumerization of IT | |
| |
| |
| Consumer Devices Permeate the Corporate World | |
| |
| |
| Growth Trends for Mobile Computing | |
| |
| |
| Increasing Costs and Security | |
| |
| |
| Mobile Device Management | |
| |
| |
| What Did I Do to Prepare? | |
| |
| |
| Recommendations | |
| |
| |
| Notes | |
| |
| |
| |
| Social Media Changes Everything | |
| |
| |
| Social Media Categories | |
| |
| |
| Social Media Titans | |
| |
| |
| Social Media Are the World's Reporters | |
| |
| |
| Businesses Using Social Media | |
| |
| |
| The Risks of Social Media | |
| |
| |
| Facebook Fatigue? | |
| |
| |
| What's Next in Social Media | |
| |
| |
| What Did I Do to Prepare? | |
| |
| |
| Recommendations | |
| |
| |
| Notes | |
| |
| |
| |
| What's after the CIO Role? | |
| |
| |
| Career Next Steps | |
| |
| |
| What Did I Do to Prepare? | |
| |
| |
| Recommendations | |
| |
| |
| Conclusion | |
| |
| |
| Notes | |
| |
| |
| About the Author | |
| |
| |
| Index | |