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Preface | |
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Acknowledgments | |
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Step 1: Partner | |
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Partnership versus Alignment | |
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Build Business Partnerships | |
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Develop an IT Strategic Plan | |
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Different Approaches to Strategic Planning | |
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Cloud Computing Is Changing the Role of IT | |
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Step 2: Organize | |
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Brand Your Department | |
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Define an IT Organizational Model | |
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Define a Project Methodology | |
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Manage the Software Selection Process | |
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Maintain a Portfolio of Products and Services | |
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PPM Software | |
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Understand Your Capacity | |
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Create IT Policies | |
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Manage the Technology Partners | |
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Benchmark IT | |
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Step 3: Innovate | |
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Turn Ideas into Action | |
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Create a Governance Framework | |
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Demonstrate the Possibilities | |
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Think Big | |
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Develop Business Cases | |
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Package Innovation | |
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Go Green | |
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Step 4: Deliver | |
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Why System Implementations Fail | |
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Develop a High-Performance Team | |
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Develop a Team-Building Program | |
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Discover Organizational Readiness | |
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Develop and Implement | |
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Get Insanely Motivated | |
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Just Say No | |
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Manage Transitions | |
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Measure Benefits | |
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Communicate IT Value | |
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Create a Communication Program | |
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Go Global -with Infrastructure | |
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Choose the Right Number of Instances | |
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Step 5: Support | |
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Create Service Level Agreements | |
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Determine an Approach to IT Charge-Backs | |
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Manage Operational Performance | |
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Develop a Super User Program | |
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Encourage Feedback | |
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Standardize Communications | |
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Build a Shared Service Center | |
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Step 6: Protect | |
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Define Risk Management Goals | |
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Be Transparent with Risk Management | |
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Safeguard Cloud Computing | |
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Safeguard Mobility | |
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Safeguard Social Media | |
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Step 7: Grow | |
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Standardize Job Descriptions | |
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Develop a Role-Based Training Program | |
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Rotate Your Staff | |
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Retain Critical Skills | |
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Cultivate High Potential | |
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Recruit the Best | |
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Foster Teamwork through Community Service | |
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Recognize and Reward Employees | |
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Build Your Personal Brand | |
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Prepare Yourself for the New Workforce | |
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Conclusion: | |
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Touchdown Passes | |
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Use Governance to Avoid Chaos | |
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Show People How They Fit In | |
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Just Say No | |
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Don't Be Afraid to Take Risks | |
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Manage Operational Performance | |
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Use Meetings to Drive Deliverables | |
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Build Awesome Teams | |
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Bibliography | |
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About the Author | |
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About the Website | |
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Index | |