| |
| |
| Introduction | |
| |
| |
| |
| CompTIA A+ 220-801 | |
| |
| |
| |
| PC Hardware | |
| |
| |
| |
| Configure and apply BIOS settings | |
| |
| |
| Install firmware upgrades-flash BIOS | |
| |
| |
| BIOS component information | |
| |
| |
| BIOS configurations | |
| |
| |
| Use built-in diagnostics | |
| |
| |
| Monitoring | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Differentiate between motherboard components, their purposes, and properties | |
| |
| |
| Sizes | |
| |
| |
| Expansion Slots | |
| |
| |
| RAM slots | |
| |
| |
| CPU sockets | |
| |
| |
| Chipsets | |
| |
| |
| Jumpers | |
| |
| |
| Power connections and types | |
| |
| |
| Fan connections | |
| |
| |
| Front Panel connectors | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Compare and contrast RAM types and features | |
| |
| |
| Types | |
| |
| |
| RAM compatibility and speed | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Install and configure expansion cards | |
| |
| |
| Sound cards | |
| |
| |
| Video cards | |
| |
| |
| Network cards | |
| |
| |
| Serial and parallel cards | |
| |
| |
| USB cards | |
| |
| |
| FireWire cards | |
| |
| |
| Storage cards | |
| |
| |
| Modem cards | |
| |
| |
| Wireless/cellular cards | |
| |
| |
| TV tuner cards | |
| |
| |
| Video capture cards | |
| |
| |
| Riser cards | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Install and configure storage devices and use appropriate media | |
| |
| |
| Optical drives | |
| |
| |
| Combo drives and burners | |
| |
| |
| Connection types | |
| |
| |
| Hard drives | |
| |
| |
| Solid-state/flash drives | |
| |
| |
| RAID types | |
| |
| |
| Floppy drive | |
| |
| |
| Tape drive | |
| |
| |
| Media capacity | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Differentiate among various CPU types and features and select the appropriate cooling method | |
| |
| |
| Socket types | |
| |
| |
| Characteristics | |
| |
| |
| Cooling | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Compare and contrast various connection interfaces and explain their purpose | |
| |
| |
| Physical connections | |
| |
| |
| Speeds, distances, and frequencies of wireless device connections | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Install an appropriate power supply based on a given scenario | |
| |
| |
| Connector types and their voltages | |
| |
| |
| Specifications | |
| |
| |
| Dual-voltage options | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs | |
| |
| |
| Graphic/CAD/CAM design workstation | |
| |
| |
| Audio/Video editing workstation | |
| |
| |
| Virtualization workstation | |
| |
| |
| Gaming PC | |
| |
| |
| Home Theater PC | |
| |
| |
| Standard thick client | |
| |
| |
| Thin client | |
| |
| |
| Home Server PC | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, evaluate types and features of display devices | |
| |
| |
| Types | |
| |
| |
| Refresh rates | |
| |
| |
| Resolution | |
| |
| |
| Native resolution | |
| |
| |
| Brightness/lumens | |
| |
| |
| Analog vs. digital | |
| |
| |
| Privacy/antiglare filters | |
| |
| |
| Multiple displays | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Identify connector types and associated cables | |
| |
| |
| Display connector types | |
| |
| |
| Display cable types | |
| |
| |
| Device connectors and various connector pin-outs | |
| |
| |
| Device cable types | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Install and configure various peripheral devices | |
| |
| |
| Input devices | |
| |
| |
| Multimedia devices | |
| |
| |
| Output devices | |
| |
| |
| Exam Essentials | |
| |
| |
| Review Questions | |
| |
| |
| |
| Networking | |
| |
| |
| |
| Identify types of network cables and connectors | |
| |
| |
| Fiber | |
| |
| |
| Twisted Pair | |
| |
| |
| Coaxial | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Categorize characteristics of connectors and cabling | |
| |
| |
| Fiber | |
| |
| |
| Twisted Pair | |
| |
| |
| Coaxial | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Explain properties and characteristics of TCP/IP | |
| |
| |
| IP Class | |
| |
| |
| IPv4 vs. IPv6 | |
| |
| |
| Public vs. Private vs. APIPA | |
| |
| |
| Static vs. dynamic | |
| |
| |
| Client-side DNS | |
| |
| |
| DHCP | |
| |
| |
| Subnet mask | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Explain common TCP and UDP ports, protocols, and their purpose | |
| |
| |
| Ports | |
| |
| |
| Protocols | |
| |
| |
| TCP vs. UDP | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Compare and contrast wireless network standards and encryption types | |
| |
| |
| Standards | |
| |
| |
| Encryption Types | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Install, configure, and deploy a SOHO wireless/wired router using appropriate settings | |
| |
| |
| MAC filtering | |
| |
| |
| Channels (1-11) | |
| |
| |
| SSID broadcast (on/off) | |
| |
| |
| Wireless encryption | |
| |
| |
| Firewalls and Port Forwarding/Triggering | |
| |
| |
| DHCP (on/off) | |
| |
| |
| DMZ | |
| |
| |
| NAT | |
| |
| |
| WPS | |
| |
| |
| Basic QoS | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Compare and contrast Internet connection types and features | |
| |
| |
| Cable | |
| |
| |
| DSL | |
| |
| |
| Dial-up | |
| |
| |
| Fiber | |
| |
| |
| Satellite | |
| |
| |
| ISDN | |
| |
| |
| Cellular (mobile hotspot) | |
| |
| |
| Line of sight wireless internet service | |
| |
| |
| WiMAX | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Identify various types of networks | |
| |
| |
| LAN | |
| |
| |
| WAN | |
| |
| |
| PAN | |
| |
| |
| MAN | |
| |
| |
| Topologies | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Compare and contrast network devices and their functions and features | |
| |
| |
| Hub | |
| |
| |
| Switch | |
| |
| |
| Router | |
| |
| |
| Access point | |
| |
| |
| Bridge | |
| |
| |
| Modem | |
| |
| |
| NAS | |
| |
| |
| Firewall | |
| |
| |
| VoIP phones | |
| |
| |
| Internet appliance | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, use appropriate networking tools | |
| |
| |
| Crimper | |
| |
| |
| Multimeter | |
| |
| |
| Toner probe | |
| |
| |
| Cable tester | |
| |
| |
| Loopback plug | |
| |
| |
| Punchdown tool | |
| |
| |
| Exam Essentials | |
| |
| |
| Review Questions | |
| |
| |
| |
| Laptops | |
| |
| |
| |
| Install and configure laptop hardware and components | |
| |
| |
| Expansion options | |
| |
| |
| Hardware/device replacement | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Compare and contrast the components within the display of a laptop | |
| |
| |
| Types | |
| |
| |
| Wi-Fi antenna connector/placement | |
| |
| |
| Inverter and its function | |
| |
| |
| Backlight | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Compare and contrast laptop features | |
| |
| |
| Special function keys | |
| |
| |
| Docking station vs. port replicator | |
| |
| |
| Physical laptop lock and cable lock | |
| |
| |
| Exam Essentials | |
| |
| |
| Review Questions | |
| |
| |
| |
| Printers | |
| |
| |
| |
| Explain the differences between the various printer types and summarize the associated imaging process | |
| |
| |
| Laser | |
| |
| |
| Inkjet | |
| |
| |
| Thermal | |
| |
| |
| Impact | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, install and configure printers | |
| |
| |
| Use appropriate printer drivers for a given operating system | |
| |
| |
| Print Device Sharing | |
| |
| |
| Printer sharing | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, perform printer maintenance | |
| |
| |
| Laser | |
| |
| |
| Thermal | |
| |
| |
| Impact | |
| |
| |
| Exam Essentials | |
| |
| |
| Review Questions | |
| |
| |
| |
| Operational Procedures | |
| |
| |
| |
| Given a scenario, use appropriate safety procedures | |
| |
| |
| ESD straps | |
| |
| |
| ESD mats | |
| |
| |
| Self-grounding | |
| |
| |
| Equipment grounding | |
| |
| |
| Personal safety | |
| |
| |
| Compliance with local government regulations | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Explain environmental impacts and the purpose of environmental controls | |
| |
| |
| MSDS documentation for handling and disposal | |
| |
| |
| Temperature, humidity level awareness, and proper ventilation | |
| |
| |
| Power surges, brownouts, blackouts | |
| |
| |
| Protection from airborne particles | |
| |
| |
| Dust and debris | |
| |
| |
| Handling and Protecting Components | |
| |
| |
| Complying with Regulations | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, demonstrate proper communication and professionalism | |
| |
| |
| Use proper language-avoid jargon, acronyms, slang when applicable | |
| |
| |
| Maintain a positive attitude | |
| |
| |
| Listen and do not interrupt the customer | |
| |
| |
| Be culturally sensitive | |
| |
| |
| Be on time (if late contact the customer) | |
| |
| |
| Avoid distractions | |
| |
| |
| Dealing with difficult customer or situation | |
| |
| |
| Set and meet expectations/timeline and communicate status with the customer | |
| |
| |
| Deal appropriately with customers confidential materials | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Explain the fundamentals of dealing with prohibited content/activity | |
| |
| |
| First response | |
| |
| |
| Use of documentation/documentation changes | |
| |
| |
| Chain of custody | |
| |
| |
| Exam Essentials | |
| |
| |
| Review Questions | |
| |
| |
| |
| CompTIA A+ 220-802 | |
| |
| |
| |
| Operating Systems | |
| |
| |
| |
| Compare and contrast the features and requirements of various Microsoft Operating Systems | |
| |
| |
| Windows XP Home, Windows XP Professional, Windows XP Media Center, Windows XP 64-bit Professional | |
| |
| |
| Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Windows Vista Enterprise | |
| |
| |
| Windows 7 Starter, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, Windows 7 Enterprise | |
| |
| |
| Features | |
| |
| |
| Upgrade paths-differences between in place upgrades, compatibility tools, Windows upgrade OS advisor | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, install and configure the operating system using the most appropriate method | |
| |
| |
| Boot methods | |
| |
| |
| Types of installations | |
| |
| |
| Partitioning | |
| |
| |
| File system types/formatting | |
| |
| |
| Load alternate third party drivers when necessary | |
| |
| |
| Time/date/region language settings | |
| |
| |
| Other Concerns | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, use appropriate command line tools | |
| |
| |
| Networking | |
| |
| |
| OS | |
| |
| |
| Recovery console | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, use appropriate operating system features and tools | |
| |
| |
| MSCONFIG | |
| |
| |
| Task Manager | |
| |
| |
| Disk Management | |
| |
| |
| Other (User State Migration tool (USMT), File and Settings Transfer Wizard, Windows Easy Transfer) | |
| |
| |
| Run line utilities | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, use Control Panel utilities | |
| |
| |
| Common to all Microsoft Operating Systems | |
| |
| |
| Unique to Windows XP | |
| |
| |
| Unique to Vista | |
| |
| |
| Unique to Windows 7 | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Setup and configure Windows networking on a client/desktop | |
| |
| |
| HomeGroup, file/print sharing | |
| |
| |
| Workgroup vs. domain setup | |
| |
| |
| Network shares/mapping drives | |
| |
| |
| Establish networking connections | |
| |
| |
| Proxy settings | |
| |
| |
| Remote desktop | |
| |
| |
| Home vs. Work vs. Public network settings | |
| |
| |
| Firewall settings | |
| |
| |
| Configuring an alternative IP address in Windows | |
| |
| |
| Network card properties | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Perform preventive maintenance procedures using appropriate tools | |
| |
| |
| Best practices | |
| |
| |
| Tools | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Explain the differences among basic OS security settings | |
| |
| |
| User and groups | |
| |
| |
| NTFS vs. Share permissions | |
| |
| |
| Shared files and folders | |
| |
| |
| System files and folders | |
| |
| |
| User authentication | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Explain the basics of client-side virtualization | |
| |
| |
| Purpose of Virtual Machines | |
| |
| |
| Resource requirements | |
| |
| |
| Emulator requirements | |
| |
| |
| Security requirements | |
| |
| |
| Network requirements | |
| |
| |
| Hypervisor | |
| |
| |
| Exam Essentials | |
| |
| |
| Review Questions | |
| |
| |
| |
| Security | |
| |
| |
| |
| Apply and use common prevention methods | |
| |
| |
| Physical security | |
| |
| |
| Digital security | |
| |
| |
| User education | |
| |
| |
| Principle of least privilege | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Compare and contrast common security threats | |
| |
| |
| Social engineering | |
| |
| |
| Malware | |
| |
| |
| Rootkits | |
| |
| |
| Phishing | |
| |
| |
| Shoulder surfing | |
| |
| |
| Spyware | |
| |
| |
| Viruses | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Implement security best practices to secure a workstation | |
| |
| |
| Setting strong passwords | |
| |
| |
| Requiring passwords | |
| |
| |
| Restricting user permissions | |
| |
| |
| Changing default usernames | |
| |
| |
| Disabling guest account | |
| |
| |
| Screensaver required password | |
| |
| |
| Disable AutoRun | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, use the appropriate data destruction/disposal method | |
| |
| |
| Low level format vs. standard format | |
| |
| |
| Hard drive sanitation and sanitation methods | |
| |
| |
| Physical destruction | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, secure a SOHO wireless network | |
| |
| |
| Change default usernames and passwords | |
| |
| |
| Changing SSID | |
| |
| |
| Setting encryption | |
| |
| |
| Disabling SSID broadcast | |
| |
| |
| Enable MAC Filtering | |
| |
| |
| Antenna and access point placement | |
| |
| |
| Radio power levels | |
| |
| |
| Assign static IP addresses | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, secure a SOHO wired network | |
| |
| |
| Change default usernames and passwords | |
| |
| |
| Assign static IP addresses | |
| |
| |
| Disabling ports | |
| |
| |
| Physical security | |
| |
| |
| Exam Essentials | |
| |
| |
| Review Questions | |
| |
| |
| |
| Mobile Devices | |
| |
| |
| |
| Explain the basic features of mobile operating systems | |
| |
| |
| Android vs. iOS | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Establish basic network connectivity and configure email | |
| |
| |
| Wireless/cellular data network (enable/disable) | |
| |
| |
| Bluetooth | |
| |
| |
| Email configuration | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Compare and contrast methods for securing mobile devices | |
| |
| |
| Passcode locks | |
| |
| |
| Remote wipes | |
| |
| |
| Locator applications | |
| |
| |
| Remote backup applications | |
| |
| |
| Failed login attempts restrictions | |
| |
| |
| Antivirus | |
| |
| |
| Patching/OS updates | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Compare and contrast hardware differences in regards to tablets and laptops | |
| |
| |
| No field serviceable parts | |
| |
| |
| Typically not upgradeable | |
| |
| |
| Touch interface | |
| |
| |
| Solid state drives | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Execute and configure mobile device synchronization | |
| |
| |
| Types of data to synchronize | |
| |
| |
| Software requirements to install the application on the PC | |
| |
| |
| Connection types to enable synchronization | |
| |
| |
| Exam Essentials | |
| |
| |
| Review Questions | |
| |
| |
| |
| Troubleshooting | |
| |
| |
| |
| Given a scenario, explain the troubleshooting theory | |
| |
| |
| Identify the problem | |
| |
| |
| Establish a theory of probable cause (question the obvious) | |
| |
| |
| Test the theory to determine cause | |
| |
| |
| Establish a plan of action to resolve the problem and implement the solution | |
| |
| |
| Verify full system functionality and if applicable implement preventive measures | |
| |
| |
| Document findings, actions and outcomes | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools | |
| |
| |
| Common symptoms | |
| |
| |
| Tools | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools | |
| |
| |
| Common symptoms | |
| |
| |
| Tools | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, troubleshoot common video and display issues | |
| |
| |
| Common symptoms | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, troubleshoot wired and wireless networks with appropriate tools | |
| |
| |
| Common symptoms | |
| |
| |
| Tools | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, troubleshoot operating system problems with appropriate tools | |
| |
| |
| Common symptoms | |
| |
| |
| Tools | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, troubleshoot common security issues with appropriate tools and best practices | |
| |
| |
| Common symptoms | |
| |
| |
| Tools | |
| |
| |
| Best practices for malware removal | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures | |
| |
| |
| Common symptoms | |
| |
| |
| Disassembling processes for proper re-assembly | |
| |
| |
| Exam Essentials | |
| |
| |
| |
| Given a scenario, troubleshoot printers with appropriate tools | |
| |
| |
| Common symptoms | |
| |
| |
| Tools | |
| |
| |
| Exam Essentials | |
| |
| |
| Review Questions | |
| |
| |
| |
| Answers to Review Questions | |
| |
| |
| |
| PC Hardware | |
| |
| |
| |
| Networking | |
| |
| |
| |
| Laptops | |
| |
| |
| |
| Printers | |
| |
| |
| |
| Operational Procedures | |
| |
| |
| |
| Operating Systems | |
| |
| |
| |
| Security | |
| |
| |
| |
| Mobile Devices | |
| |
| |
| |
| Troubleshooting | |
| |
| |
| |
| About the Additional Study Tools | |
| |
| |
| Additional Study Tools | |
| |
| |
| Sybex Test Engine | |
| |
| |
| Electronic Flashcards | |
| |
| |
| PDF of Glossary of Terms | |
| |
| |
| Adobe Reader | |
| |
| |
| System Requirements | |
| |
| |
| Using the Study Tools | |
| |
| |
| Troubleshooting | |
| |
| |
| Customer Care | |
| |
| |
| Index | |