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| Introduction | |
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| Assessment Test | |
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| Certifying Human Resource Professionals | |
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| The Human Resource Profession | |
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| Development of the Human Resource Body of Knowledge | |
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| Defining the Functional Areas of the BOK | |
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| Core Knowledge Requirements of the BOK | |
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| Certification Levels | |
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| Eligibility Requirements | |
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| Recertification | |
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| The Test | |
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| It’s Experiential and Federal | |
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| What the Questions Look Like | |
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| Preparing for the Exam | |
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| Taking the Exam | |
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| Summary | |
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| Core Knowledge Requirements for HR Professionals | |
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| Needs Assessment and Analysis | |
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| Third-Party Contract Management | |
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| Communication Skills and Strategies | |
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| Employee Communication | |
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| Professional Communication | |
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| Documentation Requirements | |
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| Documenting Employment Actions | |
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| Documenting Performance Issues | |
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| Adult Learning Processes and Learning Styles | |
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| Motivation Concepts | |
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| Abraham Maslow: The Hierarchy of Needs (1954) | |
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| B. F. Skinner: Operant Conditioning (1957) | |
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| Frederick Herzberg: Motivation/Hygiene Theory (1959) | |
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| Douglas McGregor: Theory X and Theory Y (1960) | |
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| David McClelland: Acquired Needs Theory (1961) | |
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| J. Stacey Adams: Equity Theory (1963) | |
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| Victor Vroom: Expectancy Theory (1964) | |
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| Clayton Alderfer: ERG Theory (1969) | |
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| Leadership Concepts | |
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| Behavioral Theories | |
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| Situational Theories | |
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| Contingency Theories | |
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| Leadership Styles | |
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| Project Management Concepts | |
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| Diversity Concepts | |
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| Human Relations Concepts | |
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| HR Ethics and Professional Standards | |
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| Human Resource Technology | |
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| HRIS Systems | |
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| Qualitative and Quantitative Analysis | |
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| Data Collection | |
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| Analysis Tools | |
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| Qualitative Analysis | |
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| Metrics: Measuring Results | |
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| Change Management | |
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| Job Analysis and Description | |
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| Job Analysis | |
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| Job Descriptions | |
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| Employee Records Management | |
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| Interrelationships Among HR Activities | |
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| Organizational Structures | |
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| Environmental Scanning Concepts | |
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| Environmental Scanning Tools | |
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| Employee Attitude Assessment | |
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| Basic Budgeting and Accounting | |
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| Accounting | |
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| Budgeting | |
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| Risk Management | |
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| Summary | |
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| Exam Essentials | |
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| Review Questions | |
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| Business Management and Strategy | |
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| Organizations | |
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| External Business Environment | |
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| Internal Business Operations | |
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| Strategy | |
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| Strategic Planning | |
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| Human Capital Management Plans | |
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| Strategic Management | |
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| Strategic Relationships | |
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| Corporate Responsibility | |
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| Change Management | |
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| Enterprise Risk Management | |
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| HR Technology | |
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| Legislative and Regulatory Processes | |
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| Legislative Process | |
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| Administrative Law | |
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| Lobbying | |
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| Corporate Governance | |
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| Organization Values and Ethics | |
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| Whistle-Blower Protection | |
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| Ethics Officers | |
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| HR Metrics: Measuring Results | |
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| Global Considerations | |
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| Summary | |
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| Exam Essentials | |
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| Review Questions | |
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| Workforce Planning and Employment | |
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| Federal Employment Legislation | |
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| Civil Rights Legislation | |
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| Age Discrimination in Employment Act of 1967 | |
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| Americans with Disabilities Act of 1990 | |
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| Civil Rights Act of 1991 | |
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| Genetic Information Nondiscrimination Act of 2008 | |
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| Federal Contractors, Subcontractors, and Agencies | |
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| Annual EEO Survey | |
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| Affirmative Action Plans | |
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| Strategic Workforce Planning | |
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| Workforce Goals and Objectives | |
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| Job Analysis and Description | |
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| Qualified Employees | |
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| Translating Organization Goals into Staffing Plans | |
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| Labor Market Analysis | |
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| Staffing Programs | |
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| Sourcing and Recruiting Candidates | |
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| Candidate Selection Tools | |
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| Employment Offers | |
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| Post-offer Employment Activities | |
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| Organization Exit/Off-Boarding Processes | |
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| Voluntary Exit Processes | |
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| Involuntary Exit Processes | |
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| Records Management: The Life Cycle | |
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| Metrics: Measuring Results | |
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| Global Considerations | |
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| Exam Essentials | |
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| Review Questions | |
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| Human Resource Development | |
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| Federal Employment Legislation | |
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| Copyright Act of 1976 | |
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| U.S. Patent Act | |
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| Organization Development | |
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| Strategic Interventions | |
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| Techno-Structural Interventions | |
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| Human Process Interventions | |
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| Human Resource Management Interventions | |
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| Talent Management | |
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| Management Development | |
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| Leadership Development | |
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| Employee Training Programs | |
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| Performance-Management Programs | |
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| Performance Appraisal | |
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| Elements of Performance Appraisal | |
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| Timing Performance Appraisals | |
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| Performance-Appraisal Methods | |
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| Training Performance Evaluators | |
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| Unique Employee Needs | |
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| Diversity Initiatives | |
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| Flexible Work Arrangements | |
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| Repatriation | |
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| Metrics: Measuring Results | |
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| Global Considerations | |
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| Summary | |
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| Exam Essentials | |
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| Review Questions | |
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| Compensation and Benefits | |
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| Total Rewards Defined | |
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| Compensation and Benefits Philosophy | |
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| Compensation Strategy | |
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| Budgeting and Accounting for Total Rewards | |
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| Fiduciary Responsibility | |
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| Compensation | |
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| Federal Employment Legislation | |
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| Types of Compensation | |
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| Traditional Pay Structures | |
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| Benefits | |
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| Involuntary Benefits | |
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| Voluntary Benefits | |
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| Payroll | |
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| Payroll Systems | |
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| Payroll Administration | |
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| Communicating Compensation and Benefits Programs | |
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| Executive Compensation | |
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| Stock Options | |
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| Board of Directors/Outside Directors | |
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| Metrics: Measuring Results | |
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| Global Considerations | |
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| Summary | |
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| Exam Essentials | |
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| Review Questions | |
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| Employee and Labor Relations | |
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| Federal Employment Legislation | |
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| Common-law Doctrines | |
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| Legal Statutes | |
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| Employee Rights and Responsibilities | |
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| Employee Relations | |
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| Organization Climate and Culture | |
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| Employee Relations Programs | |
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| Workplace Policies and Procedures | |
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| Performance Improvement | |
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| Dispute Resolution | |
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| Arbitration | |
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| Mediation | |
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| Constructive Confrontation | |
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| Labor Relations | |
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| Labor Laws and Organizations | |
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| Employee Rights | |
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| Union Organization | |
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| What Can an Employer Do? | |
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| The Organizing Process | |
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| Collective Bargaining | |
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| Union Avoidance Strategies | |
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| Metrics: Measuring Results | |
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| Global Considerations | |
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| Summary | |
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| Exam Essentials | |
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| Review Questions | |
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| Risk Management | |
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| Risk Identification | |
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| HR Tools to Identify and Assess Risk | |
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| Risk Assessment | |
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| Assessing Legal Compliance Risks | |
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| Assessing Safety and Health Risks | |
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| Assessing Security Risks | |
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| Risk Management | |
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| Managing Legal Compliance Risks | |
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| Managing Safety and Health Risks | |
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| Managing Security Risks | |
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| Managing Business Continuity Risks | |
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| Managing Workplace Privacy Risks | |
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| Metrics: Measuring Results | |
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| Global Considerations | |
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| Summary | |
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| Exam Essentials | |
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| Review Questions | |
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| Answers to Review Questions | |
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| Core Knowledge Requirements for HR Professionals | |
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| Business Management and Strategy | |
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| Workforce Planning and Employment | |
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| Human Resource Development | |
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| Compensation and Benefits | |
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| Employee and Labor Relations | |
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| Risk Management | |
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| Case Study: Where the Green Glass Grows | |
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| The Company | |
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| The Customer | |
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| Exercises | |
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| Answer Key and Additional Exercise | |
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| Federal Employment Legislation and Case Law | |
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| Legislation and Case Law Summary | |
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| Additional Cases | |
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| 1968: Rosenfeld v. Southern Pacific | |
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| 1969: Weeks v. Southern Bell Telephone Co. | |
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| 1973: McDonnell Douglas Corp. v. Green | |
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| 1978: Regents of California v. Bakke | |
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| 1979: United Steelworkers v. Weber | |
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| 1981: Texas Department of Community Affairs v. Burdine | |
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| 1987: Johnson v. Santa Clara County Transportation Agency | |
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| 1987: School Board of Nassau v. Arline | |
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| 1989: Martin v. Wilks | |
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| 1992: Electromation, Inc. v. NLRB | |
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| 1993: E. I. DuPont & Co. v. NLRB | |
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| 1993: St. Mary’s Honor Center v. Hicks | |
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| 1995: McKennon v. Nashville Banner Publishing Co. | |
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| 2001: Circuit City Stores v. Adams | |
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| Resources | |