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Figures and Tables | |
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Foreword | |
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Preface: Public Service and the Revitalization of American Democracy | |
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Introduction: The Case for Citizen Engagement | |
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Citizen Engagement in the United States | |
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America Speaks and the 21st Century Town Meeting | |
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Understanding the Power of Citizen Engagement: A Story of Post-Katrina New Orleans | |
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Citizen Engagement from the Public Manager's Perspective | |
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Strategy One: Know the Context | |
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Public Manager Perspectives: The Light Brown Apple Moth and the Importance of Knowing the Context | |
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Strategy Two: Link to Decision Makers | |
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Public Manager Perspectives: The Public | |
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Engagement Project on Pandemic Influenza | |
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Roger Bernier, U.S. Centers for Disease Control and Prevention | |
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Strategy Three: Achieve Diverse Participation | |
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Public Manager Perspectives: Achieving Diverse Participation on Civil Rights Policy | |
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Based on an Interview with Therese McMillan, U.S. Department of Transportation | |
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Strategy Four: Create a Safe Public Space | |
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Public Manager Perspectives: Building Capacity to Facilitate Public Dialogue | |
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Deborah Dalton, U.S. Environmental Protection Agency | |
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Strategy Five: Inform Participants | |
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Public Manager Perspectives: Be Fair, Be Open, Be Honest: Principles for Informing the Public and Regaining Their Trust | |
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Strategy Six: Discover Shared Priorities | |
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Public Manager Perspectives: The Mountain Pine Beetle Coalition | |
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Strategy Seven: Sustain Citizen Engagement | |
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Public Manager Perspectives: Embedding | |
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Citizen Engagement in Government Policy Development Processes Through Advisory Councils | |
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Based on an Interview with Bruce Gilbert, Rural Secretariat, Government of Newfoundland and Labrador, Canada | |
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Using Online Tools to Support Citizen Engagement | |
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Infrastructure Needs in a Democracy | |
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Epilogue: Who Is Responsible for Our Nation's Democracy? We All Are! | |
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References | |
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Bibliography | |
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Acknowledgments | |
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The Author | |
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Biographies of Public Managers with Case Studies in This Book | |
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Organizations and Networks Practicing in the Field of Deliberative Democracy in the United States | |
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America Speaks Projects by Subject Area | |
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Convening Leading Practitioners and Scholars | |
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Notes | |
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Index | |