Facilitating with Ease! Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers

ISBN-10: 1118107748

ISBN-13: 9781118107744

Edition: 3rd 2012

Authors: Ingrid Bens

List price: $65.00 Buy it from $43.04
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Description:

Facilitating with Ease! offers a revised edition of the best–selling resource that includes easy–to–follow instructions, techniques, and hands–on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation. New to this edition is information on why and when leaders should facilitate and how to manage neutrality; new material on diversity, globalization, new technologies, employee engagement; a wealth of new tools, techniques, and tips on when leaders should facilitate and when others should do it, a tool for sharing facilitation with other; and a website that includes meeting design template, surveys, and questionnaires.
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Book details

List price: $65.00
Edition: 3rd
Copyright year: 2012
Publisher: John Wiley & Sons, Limited
Publication date: 4/13/2012
Binding: Paperback
Pages: 256
Size: 8.50" wide x 11.25" long x 0.75" tall
Weight: 1.738

Introduction
Understanding Facilitation
What Is Facilitation?
What Does a Facilitator Do?
What Do Facilitators Believe?
What Are Typical Facilitator Assignments?
Differentiating Between Process and Content
Facilitation Tools
Core Practices Overview
What Does Neutral Mean?
How Assertive Can a Facilitator Be?
The Language of Facilitation
Conversation Structures
Starting a Facilitation
During a Facilitation
Ending a Facilitation
The Rules of Wording
Effective Note Taking
Focus on Questions
Best and Worst Facilitation Practices
Who Can Facilitate?
When to Use an Internal Facilitator
When to Use an External Facilitator
When Leaders Facilitate
Facilitation Strategies for Leaders
Best and Worst Facilitation Practices for Leaders
Facilitation as a Leadership Style
Additional Role Challenges
Facilitation Stages
Assessment and Design
Feedback and Refinement
Final Preparation
Starting a Facilitation
During a Facilitation
Ending a Facilitation
Following Up on a Facilitation
Seeking Feedback on Your Facilitation
Knowing Your Participants
Conducting an Assessment
Group Assessment Survey
Comparing Groups to Teams
Understanding Team Stages
Forming-The Honeymoon Phase
Storming-The Potential Death of the Team
Norming-The Turning Point
Performing-The Ultimate Team Growth Stage
Adjourning-The Final Stage
Facilitation Strategies Chart
Team Effectiveness Survey
Creating Participation
Creating the Conditions for Full Participation
Removing the Blocks to Participation
High-Participation Techniques
Group Participation Survey
Encouraging Effective Meeting Behaviors
Group Behaviors Handout
Peer Review
Peer Review Worksheet
Effective Decision Making
Know the Four Types of Conversations
The Four Levels of Empowerment
Clarifying the Four Empowerment Levels
Shifting Decision-Making Paradigms
The Decision-Making Options
Decision Options Chart
The Importance of Consensus
Things to Watch for in Decision Making
Effective Decision-Making Behaviors
Steps in the Systematic Consensus-Building Process
Consensus-Building Worksheet
Symptoms, Causes and Cures of Poor Decisions
Decision Process Survey
Facilitating Conflict
Comparing Arguments and Debates
Steps in Managing Conflict
The Five Conflict Options
Conflict Management Norms
Giving and Receiving Feedback
Making Interventions
Wording an Intervention
Dealing with Resistance
The Right Approach
Common Conflict Dilemmas
The Collaborative Conflict Management Process
Interpersonal Conflict Worksheet
Group Conflict Checklist
Conflict Observation Sheet
Conflict Effectiveness Survey
Meeting Management
Meetings That Work
Our Meetings Are Terrible!
The Fundamentals of Meeting Management
Sample Process Check Survey
Sample Exit Survey
Meeting Effectiveness Survey
Facilitating Virtual Meetings
Process Tools for Facilitators
Visioning
Sequential Questioning
S.W.O.T
S.O.A.R
Facilitative Listening
Gallery Walk
Brainstorming
Written Brainstorming
Starbursting
Affinity Diagrams
Multi-Voting
Gap Analysis
Force-Field Analysis
Root-Cause Analysis
The Five Whys
Multi-Voting
Decision Grids
Needs and Offers Dialogue
Constructive Controversy
Exit Surveys
Survey Feedback
Systematic Problem Solving
Systematic Problem Solving Worksheets
Troubleshooting
Troubleshooting Worksheet
Process Designs
Introduction to the Sample Agendas
Creating a Mission Statement and Objectives
Work Planning, Roles, and Responsibilities
Priority Setting/Cutback Planning
Inter-Group Negotiation
Finding and Solving Problems
Core Program Development
Survey Feedback/Issue Census
New Leader Integration
Transition Planning
Process Improvement
Project Retrospective
Team Adjournment
Session Planning Worksheet
About the Author
Acknowledgments
Additional Resources
Bibliography
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